In today's society, everyone is working very hard. If you want to walk in front of others, you must be more efficient. After 20 to 30 hours of studying Service-Cloud-Consultant Test Review exam materials, you can take the exam and pass it for sure. But we can help all of these candidates on Service-Cloud-Consultant Test Review study questions. Numerous grateful feedbacks form our loyal customers proved that we are the most popular vendor in this field to offer our Service-Cloud-Consultant Test Review preparation questions. We are sure to be at your service if you have any downloading problems.
The Service-Cloud-Consultant Test Review training materials are so very helpful.
In a word, the three different versions will meet your all needs; you can use the most suitable version of our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Review study torrent according to your needs. There are three effect versions of the date available for candidates who want to pass the Valid Service-Cloud-Consultant Exam Pdf exam. PDF, APP and Software, each version has its advantage, and each version is the most effect way.
There are so many specialists who join together and contribute to the success of our Service-Cloud-Consultant Test Review guide quiz just for your needs. As well as responsible and patient staff who has being trained strictly before get down to business and interact with customers on our Service-Cloud-Consultant Test Review exam questions. You can contact with our service, and they will give you the most professional guide.
Salesforce Service-Cloud-Consultant Test Review - So with it you can easily pass the exam.
You can imagine that you just need to pay a little money for our Service-Cloud-Consultant Test Review exam prep, what you acquire is priceless. So it equals that you have made a worthwhile investment. Firstly, you will learn many useful knowledge and skills from our Service-Cloud-Consultant Test Review exam guide, which is a valuable asset in your life. After all, no one can steal your knowledge. In addition, you can get the valuable Service-Cloud-Consultant Test Review certificate.
All the IT professionals are familiar with the Salesforce Service-Cloud-Consultant Test Review exam. And all of you dream of owning the most demanding certification.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
EMC D-SF-A-01 - We believe that the trial version provided by our company will help you know about our study materials well and make the good choice for yourself. Huawei H25-621_1.0 - So that you can get the latest exam information in time. ASIS PSP - Now you also have the opportunity to contact with the Salesforce Certified Service cloud consultant test guide from our company. Goldmile-Infobiz Salesforce HP HPE7-A11 dumps are an indispensable material in the certification exam. After you use our products, our Salesforce Rev-Con-201 study materials will provide you with a real test environment before the Salesforce Rev-Con-201 exam.
Updated: May 28, 2022