We hope you will use our Service-Cloud-Consultant Test Sample exam prep with a happy mood, and you don’t need to worry about your information will be leaked out. It is known to us that the privacy is very significant for every one and all companies should protect the clients’ privacy. Our company is no exception, and you can be assured to buy our Service-Cloud-Consultant Test Sample exam prep. There is no doubt that work in the field of requires a lot of up gradation and technical knowhow. This was the reason I suggest you to opt to get a certificate for the Service-Cloud-Consultant Test Sample exam so that you could upgrade yourself. For instance, if you want to print the Service-Cloud-Consultant Test Sample study materials, you can download the PDF version which supports printing.
Salesforce Service Cloud Consultant Service-Cloud-Consultant After all, no one can steal your knowledge.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Test Sample - Salesforce Certified Service cloud consultant So that you can get the career you want, and can achieve your dreams. We believe that the trial version will help you a lot. If you are not certain whether the Service-Cloud-Consultant New Test Camp prep guide from our company is suitable for you or not, so you are hesitate to buy and use our study materials.
Goldmile-Infobiz not only provide the products which have high quality to each candidate, but also provides a comprehensive after-sales service. If you are using our products, we will let you enjoy one year of free updates. So that you can get the latest exam information in time.
Salesforce Service-Cloud-Consultant Test Sample - Missing the chance, I am sure you must regret it.
We have three different versions of our Service-Cloud-Consultant Test Sample exam questions which can cater to different needs of our customers. They are the versions: PDF, Software and APP online. The PDF version of our Service-Cloud-Consultant Test Sample exam simulation can be printed out, suitable for you who like to take notes, your unique notes may make you more profound. The Software version of our Service-Cloud-Consultant Test Sample study materials can simulate the real exam. Adn the APP online version can be applied to all electronic devices.
Besides, we have the largest IT exam repository, if you are interested in Service-Cloud-Consultant Test Sample exam or any other exam dumps, you can search on our Goldmile-Infobiz or chat with our online support any time you are convenient. Wish you success in Service-Cloud-Consultant Test Sample exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
And we have three different versions Of our PMI PMP-CN study guide: the PDF, the Software and the APP online. Belive it or not, our efficient and authoritative VMware 250-612 exam materials are always here waiting for you to provide you with the best help of VMware 250-612 exam preparation. EXIN PR2F training materials are not only the domestic market, but also the international high-end market. Now the VMware 250-614 exam dumps provided by Goldmile-Infobiz have been recognized by masses of customers, but we will not stop the service after you buy. And you can free download the demos of the Fortinet FCP_GCS_AD-7.6 study guide to check it out.
Updated: May 28, 2022