You don't need to worry about wasting your precious time but failing to get the Service-Cloud-Consultant Test Sample certification. Many people have used our Service-Cloud-Consultant Test Sample study materials and the pass rate of the exam is 99%. This means as long as you learn with our Service-Cloud-Consultant Test Sample practice guide, you will pass the exam without doubt. And we can claim that if you study our Service-Cloud-Consultant Test Sample study materials for 20 to 30 hours, you can pass the exam for sure. As the famous saying goes, time is life. The client can try out and download our Service-Cloud-Consultant Test Sample training materials freely before their purchase so as to have an understanding of our product and then decide whether to buy them or not.
So our Service-Cloud-Consultant Test Sample study questions are their best choice.
If you choose to purchase our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Sample quiz torrent, you will have the right to get the update system and the update system is free of charge. And our online test engine and the windows software of the Valid Service-Cloud-Consultant Test Book guide materials are designed more carefully. During our researching and developing, we always obey the principles of conciseness and exquisiteness.
Nowadays, all of us are living a fast-paced life and we have to deal with things with high-efficience. We also develope our Service-Cloud-Consultant Test Sample practice materials to be more convenient and easy for our customers to apply and use. The most advanced operation system in our Service-Cloud-Consultant Test Sample exam questions which can assure you the fastest delivery speed, and your personal information will be encrypted automatically by our operation system.
Salesforce Service-Cloud-Consultant Test Sample - No one is willing to buy a defective product.
In order to provide you with the best IT certification exam dumps forever, Goldmile-Infobiz constantly improve the quality of exam dumps and update the dumps on the basis of the latest test syllabus at any time. Goldmile-Infobiz is your best choice on the market today and is recognized by all candidates for a long time. If you don't believe what I say, you can know the information by asking around. Somebody must have been using Goldmile-Infobiz dumps. We assure Goldmile-Infobiz provide you with the latest and the best questions and answers which will let you pass the exam at the first attempt.
Also, it will display how many questions of the Service-Cloud-Consultant Test Sample exam questions you do correctly and mistakenly. In a word, you can compensate for your weakness and change a correct review plan of the study materials.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B
QUESTION NO: 2
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
Fortinet FCP_FSM_AN-7.2 - The one is PDF version and another is SOFT version. Huawei H13-922_V2.0 - The most important function of the software version is to help all customers simulate the real examination environment. If you still worry about your Microsoft MB-800 exam; if you still doubt whether it is worthy of purchasing our software, what you can do to clarify your doubts is to download our Microsoft MB-800 free demo. Firstly, our pass rate for Microsoft DP-300-KR training guide is unmatched high as 98% to 100%. Our Fortinet FCP_FAZ_AD-7.4 exam software is developed by our IT elite through analyzing real Fortinet FCP_FAZ_AD-7.4 exam content for years, and there are three version including PDF version, online version and software version for you to choose.
Updated: May 28, 2022