Why? Because Goldmile-Infobiz has many years of experience and our IT experts have been devoted themselves to the study of IT certification exam and summarize IT exam rules. Thus, Goldmile-Infobiz exam dumps have a high hit rate. Meanwhile, it guarantees the qualification rate in the exam. With our Service-Cloud-Consultant Test Voucher study questions for 20 to 30 hours, then you can be confident to pass the exam for sure. Our Service-Cloud-Consultant Test Voucher real exam applies to all types of candidates. Goldmile-Infobiz is the website that provides all candidates with IT certification exam dumps and can help all candidates pass their exam with ease.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So you can take a best preparation for the exam.
We offer guaranteed success with Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Voucher dumps questions on the first attempt, and you will be able to pass the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Voucher exam in short time. Goldmile-Infobiz's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
Want to know what they said about us, visit our testimonial section and read first-hand experiences from verified users. Our Salesforce Service-Cloud-Consultant Test Voucher exam brain dumps are regularly updated with the help of seasoned professionals. We see to it that our assessment is always at par with what is likely to be asked in the actual Salesforce Service-Cloud-Consultant Test Voucher examination.
Salesforce Service-Cloud-Consultant Test Voucher - It will help us to pass the exam successfully.
In every area, timing counts importantly. With the advantage of high efficiency, our Service-Cloud-Consultant Test Voucher practice materials help you avoid wasting time on selecting the important and precise content from the broad information. In such a way, you can confirm that you get the convenience and fast. By studying with our Service-Cloud-Consultant Test Voucher real exam for 20 to 30 hours, we can claim that you can get ready to attend the Service-Cloud-Consultant Test Voucherexam.
If you are an IT staff, it will be your indispensable training materials. Do not take your future betting on tomorrow.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 4
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
All customer information to purchase our SAP C_BW4H_2505 guide torrent is confidential to outsides. HP HPE7-A08 - Then, you need to upgrade and develop yourself. So you can see how you have done and know which kinds of questions of the Fortinet FCSS_SASE_AD-25 exam are to be learned more. Oracle 1Z0-1085-25 - Whatever exam you choose to take, Goldmile-Infobiz training dumps will be very helpful to you. To better understand our Linux Foundation CNPA preparation questions, you can also look at the details and the guarantee.
Updated: May 28, 2022