Goldmile-Infobiz just have these IT experts to provide you with practice questions and answers of the exam to help you pass the exam successfully. Our Goldmile-Infobiz's practice questions and answers have 100% accuracy. Purchasing products of Goldmile-Infobiz you can easily obtain Salesforce certification and so that you will have a very great improvement in IT area. Perhaps you have heard about our Service-Cloud-Consultant Vce Exam exam question from your friends or news. Why not has a brave attempt? You will certainly benefit from your wise choice. Goldmile-Infobiz is a website which have very high reputation and specifically provide simulation questions, practice questions and answers for IT professionals to participate in the Salesforce certification Service-Cloud-Consultant Vce Exam exam.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Sharp tools make good work.
You will have 100% confidence to participate in the exam and disposably pass Salesforce certification Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Vce Exam exam. Hope you can give our New Service-Cloud-Consultant Test Study Guide exam questions full trust, we will not disappoint you. And with our New Service-Cloud-Consultant Test Study Guide study materials, you are bound to pass the exam.
Goldmile-Infobiz's providing training material is very close to the content of the formal examination. Through our short-term special training You can quickly grasp IT professional knowledge, and then have a good preparation for your exam. We promise that we will do our best to help you pass the Salesforce certification Service-Cloud-Consultant Vce Exam exam.
Salesforce Service-Cloud-Consultant Vce Exam - As the saying goes, practice makes perfect.
Goldmile-Infobiz has gained the reputation of the many certification industry, because we have a lot of high-quality Salesforce Service-Cloud-Consultant Vce Exam Exam Service-Cloud-Consultant Vce Exam study guide, Service-Cloud-Consultant Vce Exam exam, Service-Cloud-Consultant Vce Exam exam answer. As the most professional supplier on the site of IT certification test currently , we provide a comprehensive after-sales service. We provide tracking services to all customers. Within one year of your purchase, enjoy free upgrades examination questions service. During this period, if Salesforce's Service-Cloud-Consultant Vce Exam test questions are modified, We will be free to provide customers with protection. Salesforce Service-Cloud-Consultant Vce Exam certification exam is carefully crafted by our Goldmile-Infobiz IT experts. With the Goldmile-Infobiz of Salesforce Service-Cloud-Consultant Vce Exam exam materials, I believe that your tomorrow will be better.
Actions speak louder than words. You are supposed to learn to make a rational plan of life.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
PMI PMP-CN - But it is not easy to pass the exam. If you are still hesitate to choose our Goldmile-Infobiz, you can try to free download part of Salesforce Splunk SPLK-1003 exam certification exam questions and answers provided in our Goldmile-Infobiz. CompTIA CS0-003 - One is PDF, and other is software, it is easy to download. You can free download part of practice questions and answers of Salesforce certification HashiCorp Terraform-Associate-003 exam online as a try. WGU Information-Technology-Management - I think that for me is nowhere in sight.
Updated: May 28, 2022