Whatever exam you choose to take, Goldmile-Infobiz training dumps will be very helpful to you. Because all questions in the actual test are included in Goldmile-Infobiz practice test dumps which provide you with the adequate explanation that let you understand these questions well. As long as you master these questions and answers, you will sail through the exam you want to attend. So it is convenient for you to have a good understanding of our product before you decide to buy our Service-Cloud-Consultant Vce Format training materials. Before the clients buy our Service-Cloud-Consultant Vce Format guide prep they can have a free download and tryout. This is doubly true for IT field.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Then you will be confident in the actual test.
It is worthy for you to buy our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Vce Format exam preparation not only because it can help you pass the exam successfully but also because it saves your time and energy. If your purpose is passing exams and getting a certification. Exam Service-Cloud-Consultant Format exam cram PDF will be the right shortcut for your exam.
Generally speaking, you can achieve your basic goal within a week with our Service-Cloud-Consultant Vce Format study guide. Besides, for new updates happened in this line, our experts continuously bring out new ideas in this Service-Cloud-Consultant Vce Format exam for you. The new supplemental updates will be sent to your mailbox if there is and be free.
Salesforce Service-Cloud-Consultant Vce Format - We have benefited a lot from those changes.
The Service-Cloud-Consultant Vce Format practice questions that are best for you will definitely make you feel more effective in less time. The cost of Service-Cloud-Consultant Vce Format studying materials is really very high. Selecting our study materials is definitely your right decision. Of course, you can also make a decision after using the trial version. With our Service-Cloud-Consultant Vce Format real exam, we look forward to your joining. And our Service-Cloud-Consultant Vce Format exam braindumps will never let you down.
In our software version of the Service-Cloud-Consultant Vce Format exam dumps, the unique point is that you can take part in the practice test before the real Service-Cloud-Consultant Vce Format exam. You never know what you can get till you try.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 4
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 5
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
Second, in terms of quality, we guarantee the authority of APICS CSCP-KR study materials in many ways. Under the instruction of our Cisco 300-410 test prep, you are able to finish your task in a very short time and pass the exam without mistakes to obtain the Salesforce certificate. IIA IIA-CIA-Part2 - Only when we have enough qualifications to prove our ability can we defeat our opponents in the harsh reality. So our RUCKUS RCWA study braindumps are a valuable invest which cost only tens of dollars but will bring you permanent reward. PMI PMP-CN - You may have gone through a lot of exams.
Updated: May 28, 2022