As to the rapid changes happened in this Service-Cloud-Consultant Exam Cram Materials exam, experts will fix them and we assure your Service-Cloud-Consultant Exam Cram Materials exam simulation you are looking at now are the newest version. Materials trends are not always easy to forecast on our study guide, but they have predictable pattern for them by ten-year experience who often accurately predict points of knowledge occurring in next Service-Cloud-Consultant Exam Cram Materials preparation materials. Our Service-Cloud-Consultant Exam Cram Materials exam dumps boost multiple functions and they can help the clients better learn our study materials and prepare for the test. Our Service-Cloud-Consultant Exam Cram Materials learning prep boosts the self-learning, self-evaluation, statistics report, timing and test stimulation functions and each function plays their own roles to help the clients learn comprehensively. So our Service-Cloud-Consultant Exam Cram Materials learning guide is written to convey not only high quality of them, but in a friendly, helpfully, courteously to the points to secure more complete understanding for you.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Join us and you will be one of them.
Our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Cram Materials training guide always promise the best to service the clients. Our Valid Visual Service-Cloud-Consultant Cert Test certification questions are close to the real exam and the questions and answers of the test bank cover the entire syllabus of the real exam and all the important information about the exam. Our Valid Visual Service-Cloud-Consultant Cert Test learning dump can stimulate the real exam’s environment to make the learners be personally on the scene and help the learners adjust the speed when they attend the real exam.
When you have purchased our Service-Cloud-Consultant Exam Cram Materials exam practice, but you do not know how to install it, we can also provide remote guidance to help you complete the installation. All in all, we will always be there to help you until you pass the Service-Cloud-Consultant Exam Cram Materials exam and get a certificate. Our online staff is professionally trained and they have great knowledge on the Service-Cloud-Consultant Exam Cram Materials study guide.
Salesforce Service-Cloud-Consultant Exam Cram Materials - It is quite convenient.
Service-Cloud-Consultant Exam Cram Materials practice exam will provide you with wholehearted service throughout your entire learning process. This means that unlike other products, the end of your payment means the end of the entire transaction our Service-Cloud-Consultant Exam Cram Materials learning materials will provide you with perfect services until you have successfully passed the Service-Cloud-Consultant Exam Cram Materials exam. And if you have any questions, just feel free to us and we will give you advice on Service-Cloud-Consultant Exam Cram Materials study guide as soon as possible.
If you are better, you will have a more relaxed life. Service-Cloud-Consultant Exam Cram Materials guide materials allow you to increase the efficiency of your work.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 4
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
Microsoft MD-102 - That is to say that we can apply our App version on all kinds of eletronic devices, such as IPAD, computer and so on. CompTIA FC0-U71 - To meet the needs of users, and to keep up with the trend of the examination outline, our products will provide customers with larest version of our products. Huawei H13-324_V2.0 - It’s like buying clothes, you only know if it is right for you when you try it on. Microsoft AI-900-CN - Users can not only learn new knowledge, can also apply theory into the actual problem, but also can leak fill a vacancy, can say such case selection is to meet, so to grasp the opportunity! The clients at home and abroad can purchase our Scrum SSM certification questions online.
Updated: May 28, 2022