Now many IT professionals agree that Salesforce certification Service-Cloud-Consultant Practice Questions Book exam certificate is a stepping stone to the peak of the IT industry. Salesforce certification Service-Cloud-Consultant Practice Questions Book exam is an exam concerned by lots of IT professionals. You no longer have to worry about after the exam. At the moment you put the paper down you can walk out of the examination room with confidence. Goldmile-Infobiz's expert team is a large team composed of senior IT professionals.
Our Service-Cloud-Consultant Practice Questions Book study prep will not disappoint you.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Practice Questions Book - Salesforce Certified Service cloud consultant This is not only time-consuming and laborious, but also is likely to fail. Our New Exam Service-Cloud-Consultant Questions Explanations study dumps will assist you to overcome your shortcomings and become a persistent person. Once you have made up your minds to change, come to purchase our New Exam Service-Cloud-Consultant Questions Explanations training practice.
With this training materials, you will speed up the pace of success, and you will be more confident. Salesforce Service-Cloud-Consultant Practice Questions Book certification exam is very important for every IT person. With this certification you will not be eliminated, and you will be a raise.
Goldmile-Infobiz Salesforce Service-Cloud-Consultant Practice Questions Book braindump has a high hit rate.
You don't have to spend all your energy to the exam because our Service-Cloud-Consultant Practice Questions Book learning questions are very efficient. Only should you spend a little time practicing them can you pass the exam successfully. In addition, the passing rate of our Service-Cloud-Consultant Practice Questions Book study materials is very high, and we are very confident to ensure your success. And we can claim that our Service-Cloud-Consultant Practice Questions Book exam braindumps will help you pass the exam if you study with our Service-Cloud-Consultant Practice Questions Book practice engine.
Wanting to upgrade yourself, are there plans to take Salesforce Service-Cloud-Consultant Practice Questions Book exam? If you want to attend Service-Cloud-Consultant Practice Questions Book exam, what should you do to prepare for the exam? Maybe you have found the reference materials that suit you. And then are what materials your worthwhile option? Do you have chosen Goldmile-Infobiz Salesforce Service-Cloud-Consultant Practice Questions Book real questions and answers? If so, you don't need to worry about the problem that can't pass the exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
We sincerely hope that you can achieve your dream in the near future by the Workday Workday-Pro-Compensation study materials of our company. We will try our best to help you pass CISI UAE-Financial-Rules-and-Regulations exam successfully. As you know, many exam and tests depend on the skills as well as knowledge, our ITIL ITIL4-DPI practice materials are perfectly and exclusively devised for the exam and can satisfy your demands both. Many users who have easily pass Amazon SCS-C02 exam with our Amazon SCS-C02 exam software of Goldmile-Infobiz. Microsoft SC-200 - Perhaps you are in a bad condition and need help to solve all the troubles.
Updated: May 28, 2022