As the leader in the market for over ten years, our Service-Cloud-Consultant Practice Questions Ebook practice engine owns a lot of the advantages. Our Service-Cloud-Consultant Practice Questions Ebook study guide is featured less time input, high passing rate, three versions, reasonable price, excellent service and so on. All your worries can be wiped out because our Service-Cloud-Consultant Practice Questions Ebook learning quiz is designed for you. Although we cannot contact with each other face to face, but there are no disparate treatments and we treat every customer with consideration like we are around you at every stage during your review process on our Service-Cloud-Consultant Practice Questions Ebook exam questions. We will offer help insofar as I can. Besides, the software version can simulate the real test environment, which is favorable for people to better adapt to the examination atmosphere.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Goldmile-Infobiz is worthful to choose.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Practice Questions Ebook - Salesforce Certified Service cloud consultant Well, you are in the right place. About the Reliable Study Questions Service-Cloud-Consultant Sheet exam certification, reliability can not be ignored. Reliable Study Questions Service-Cloud-Consultant Sheet exam training materials of Goldmile-Infobiz are specially designed.
We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. As is known to us, there are best sale and after-sale service of the Service-Cloud-Consultant Practice Questions Ebook study materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable Service-Cloud-Consultant Practice Questions Ebook study materials for all customers.
Salesforce Service-Cloud-Consultant Practice Questions Ebook - Goldmile-Infobiz allows you to have a bright future.
If you are determined to enter into Salesforce company or some companies who are the product agents of Salesforce, a good certification will help you obtain more jobs and high positions. Goldmile-Infobiz release high passing-rate Service-Cloud-Consultant Practice Questions Ebook exam simulations to help you obtain certification in a short time. If you obtain a certification you will get a higher job or satisfying benefits with our Service-Cloud-Consultant Practice Questions Ebook exam simulations. Every day there is someone choosing our exam materials. If this is what you want, why are you still hesitating?
To pass the Salesforce Service-Cloud-Consultant Practice Questions Ebook exam is a dream who are engaged in IT industry. If you want to change the dream into reality, you only need to choose the professional training.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
Many candidates can also certify for our CheckPoint 156-315.81 study materials. It has the best training materials, which is Goldmile-Infobiz;s Salesforce Cisco 200-301-KR exam training materials. Your Fortinet FCSS_ADA_AR-6.7 test questions will melt in your hands if you know the logic behind the concepts. HP HPE7-A01 - It can give each candidate to provide high-quality services, including pre-sales service and after-sales service. On the other hand, using free trial downloading before purchasing, I can promise that you will have a good command of the function of our Amazon MLA-C01-KR training prep.
Updated: May 28, 2022