For a long time, high quality is our Service-Cloud-Consultant Reliable Test Camp exam questions constantly attract students to participate in the use of important factors, only the guarantee of high quality, to provide students with a better teaching method, and at the same time the Service-Cloud-Consultant Reliable Test Camp practice quiz brings more outstanding teaching effect. Our high-quality Service-Cloud-Consultant Reliable Test Camp} learning guide help the students know how to choose suitable for their own learning method, our Service-Cloud-Consultant Reliable Test Camp study materials are a very good option. And in any version of Service-Cloud-Consultant Reliable Test Camp practice materials, the number of downloads and the number of people used at the same time are not limited. You can practice repeatedly for the same set of Service-Cloud-Consultant Reliable Test Camp questions and continue to consolidate important knowledge points. You can effortlessly yield the printouts of Service-Cloud-Consultant Reliable Test Camp exam study material as well, PDF files make it extremely simple for you to switch to any topics with a click.
Salesforce Service Cloud Consultant Service-Cloud-Consultant You will like the software version.
Our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Reliable Test Camp study guide may not be as famous as other brands for the time being, but we can assure you that we won't lose out on quality. It is believed that through comparative analysis, users will be able to choose the most satisfactory Valid Service-Cloud-Consultant Test Forum test guide. With the increasing marketization, the product experience marketing has been praised by the consumer market and the industry.
And this version also helps establish the confidence of the candidates when they attend the Service-Cloud-Consultant Reliable Test Camp exam after practicing. Because of the different habits and personal devices, requirements for the version of our Service-Cloud-Consultant Reliable Test Camp exam questions vary from person to person. To address this issue, our Service-Cloud-Consultant Reliable Test Camp actual exam offers three different versions for users to choose from.
Salesforce Service-Cloud-Consultant Reliable Test Camp - This certification gives us more opportunities.
Many exam candidates feel hampered by the shortage of effective Service-Cloud-Consultant Reliable Test Camp preparation quiz, and the thick books and similar materials causing burden for you. Serving as indispensable choices on your way of achieving success especially during this Service-Cloud-Consultant Reliable Test Camp exam, more than 98 percent of candidates pass the exam with our Service-Cloud-Consultant Reliable Test Camp training guide and all of former candidates made measurable advance and improvement.
Therefore, modern society is more and more pursuing efficient life, and our Service-Cloud-Consultant Reliable Test Camp exam materials are the product of this era, which conforms to the development trend of the whole era. It seems that we have been in a state of study and examination since we can remember, and we have experienced countless tests, including the qualification examinations we now face.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
The PDF version of CompTIA 220-1101 test questions can be printed out to facilitate your learning anytime, anywhere, as well as your own priorities. Microsoft MS-700 - If you make up your mind, choose us! Our CrowdStrike CCFA-200b exam braindumps are the hard-won fruit of our experts with their unswerving efforts in designing products and choosing test questions. Palo Alto Networks NetSec-Analyst - Of course, their service attitude is definitely worthy of your praise. CIPS L4M5 - In fact, all three versions contain the same questions and answers.
Updated: May 28, 2022