That is the reason why I want to recommend our Service-Cloud-Consultant Reliable Test Guide prep guide to you, because we believe this is what you have been looking for. Moreover we are committed to offer you with data protect act and guarantee you will not suffer from virus intrusion and information leakage after purchasing our Service-Cloud-Consultant Reliable Test Guide guide torrent. The last but not least we have professional groups providing guidance in terms of download and installment remotely. As long as you download our Service-Cloud-Consultant Reliable Test Guide practice engine, you will be surprised to find that Service-Cloud-Consultant Reliable Test Guide learning guide is well designed in every detail no matter the content or the displays. We have three different versions to let you have more choices. You may try it!
Salesforce Service Cloud Consultant Service-Cloud-Consultant Our team has the most up-to-date information.
To help you have a thorough understanding of our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Reliable Test Guide training prep, free demos are provided for your reference. Whether or not you believe it, there have been a lot of people who have obtained internationally certified certificates through Service-Cloud-Consultant Reliable Test Question And Answer exam simulation. And with the certification, they all live a better life now.
You only need several hours to learn and prepare for the exam every day. We choose the most typical questions and answers which seize the focus and important information and the questions and answers are based on the real exam. So you can master the most important Service-Cloud-Consultant Reliable Test Guide exam torrent in the shortest time and finally pass the exam successfully.
Salesforce Service-Cloud-Consultant Reliable Test Guide - In contrast, they will inspire your potential.
All exam materials in Service-Cloud-Consultant Reliable Test Guide learning materials contain PDF, APP, and PC formats. They have the same questions and answers but with different using methods. If you like to take notes randomly according to your own habits while studying, we recommend that you use the PDF format of our Service-Cloud-Consultant Reliable Test Guide study guide. And besides, you can take it with you wherever you go for it is portable and takes no place. So the PDF version of our Service-Cloud-Consultant Reliable Test Guide exam questions is convenient.
In addition, the new supplementary will be sent to your mailbox if you place order this time with beneficial discounts at intervals. So our Service-Cloud-Consultant Reliable Test Guide exam questions mean more intellectual choice than other practice materials.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
We often ask, what is the purpose of learning? Why should we study? Why did you study for Fortinet FCSS_SDW_AR-7.4exam so long? As many people think that, even if one day we forget the formula for the area of a triangle, we can still live very well, but if it were not for the knowledge of learning Fortinet FCSS_SDW_AR-7.4 exam and try to obtain certification, how can we have the opportunity to good to future life? So, the examination is necessary, only to get the test Fortinet FCSS_SDW_AR-7.4 certification, get a certificate, to prove better us, to pave the way for our future life. So just set out undeterred with our practice materials, These Oracle 1z0-1065-25 study prep win honor for our company, and we treat it as our utmost privilege to help you achieve your goal. Improving your efficiency and saving your time has always been the goal of our ServiceNow CSA preparation exam. Having a good command of processional knowledge in this line, they devised our high quality and high effective CIPS L4M6 study materials by unremitting effort and studious research. Salesforce Health-Cloud-Accredited-Professional - We provide 3 versions for the clients to choose based on the consideration that all the users can choose the most suitable version to learn.
Updated: May 28, 2022