About the Service-Cloud-Consultant Valid Test Test exam certification, reliability can not be ignored. Service-Cloud-Consultant Valid Test Test exam training materials of Goldmile-Infobiz are specially designed. It can maximize the efficiency of your work. We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. As is known to us, there are best sale and after-sale service of the Service-Cloud-Consultant Valid Test Test study materials all over the world in our company. You only need to download the Goldmile-Infobiz Salesforce Service-Cloud-Consultant Valid Test Test exam training materials, namely questions and answers, the exam will become very easy.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Goldmile-Infobiz allows you to have a bright future.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Valid Test Test - Salesforce Certified Service cloud consultant If this is what you want, why are you still hesitating? To pass the Salesforce Service-Cloud-Consultant Valid Test Questions exam is a dream who are engaged in IT industry. If you want to change the dream into reality, you only need to choose the professional training.
Many candidates can also certify for our Service-Cloud-Consultant Valid Test Test study materials. As long as you are willing to trust our Service-Cloud-Consultant Valid Test Test preparation materials, you are bound to get the Service-Cloud-Consultant Valid Test Test certificate. Life needs new challenge.
Salesforce Service-Cloud-Consultant Valid Test Test - Time is nothing; timing is everything.
You may urgently need to attend Service-Cloud-Consultant Valid Test Test certificate exam and get the certificate to prove you are qualified for the job in some area. But what certificate is valuable and useful and can help you a lot? Passing the Service-Cloud-Consultant Valid Test Test test certification can help you prove that you are competent in some area and if you buy our Service-Cloud-Consultant Valid Test Test study materials you will pass the test almost without any problems for we are the trustful verdor of the Service-Cloud-Consultant Valid Test Test practice guide for years.
The pass rate of our products increased last year because of its reliability. Our website provides the most up-to-date and accurate Service-Cloud-Consultant Valid Test Test dumps torrent which are the best for passing certification test.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
We provide the Microsoft GH-100 study materials which are easy to be mastered, professional expert team and first-rate service to make you get an easy and efficient learning and preparation for the Microsoft GH-100 test. Our IT professionals written the latest Microsoft AZ-305-KR test questions based on the requirement of the certification center, as well as the study materials and test content. These people who used our products have thought highly of our IBM S2000-025 study materials. Looking for latest Fortinet NSE7_CDS_AR-7.6 exam questions? You can pass the certification exam easily with our Fortinet NSE7_CDS_AR-7.6 practice exam. Salesforce Analytics-Con-301 - As an old saying goes: Practice makes perfect.
Updated: May 28, 2022