Our company is considerably cautious in the selection of talent and always hires employees with store of specialized knowledge and skills on our Service-Cloud-Consultant New Study Questions Free exam questions. All the members of our experts and working staff maintain a high sense of responsibility, which is why there are so many people choose our Service-Cloud-Consultant New Study Questions Free exam materials and to be our long-term partner. Believe in our Service-Cloud-Consultant New Study Questions Free study guide, and you will have a brighter future! The purpose of providing demo is to let customers understand our part of the topic and what is the form of our Service-Cloud-Consultant New Study Questions Free study materials when it is opened. In our minds, these two things are that customers who care about the Service-Cloud-Consultant New Study Questions Free exam may be concerned about most. If you are used to reading paper with our Service-Cloud-Consultant New Study Questions Free study materials for most of the time, you can eliminate your concerns.
Salesforce Service Cloud Consultant Service-Cloud-Consultant You will like the software version.
Our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant New Study Questions Free study guide may not be as famous as other brands for the time being, but we can assure you that we won't lose out on quality. It is believed that through comparative analysis, users will be able to choose the most satisfactory Latest Service-Cloud-Consultant Learning Materials test guide. With the increasing marketization, the product experience marketing has been praised by the consumer market and the industry.
And this version also helps establish the confidence of the candidates when they attend the Service-Cloud-Consultant New Study Questions Free exam after practicing. Because of the different habits and personal devices, requirements for the version of our Service-Cloud-Consultant New Study Questions Free exam questions vary from person to person. To address this issue, our Service-Cloud-Consultant New Study Questions Free actual exam offers three different versions for users to choose from.
Salesforce Service-Cloud-Consultant New Study Questions Free - This certification gives us more opportunities.
Many exam candidates feel hampered by the shortage of effective Service-Cloud-Consultant New Study Questions Free preparation quiz, and the thick books and similar materials causing burden for you. Serving as indispensable choices on your way of achieving success especially during this Service-Cloud-Consultant New Study Questions Free exam, more than 98 percent of candidates pass the exam with our Service-Cloud-Consultant New Study Questions Free training guide and all of former candidates made measurable advance and improvement.
Therefore, modern society is more and more pursuing efficient life, and our Service-Cloud-Consultant New Study Questions Free exam materials are the product of this era, which conforms to the development trend of the whole era. It seems that we have been in a state of study and examination since we can remember, and we have experienced countless tests, including the qualification examinations we now face.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
The PDF version of Salesforce Health-Cloud-Accredited-Professional test questions can be printed out to facilitate your learning anytime, anywhere, as well as your own priorities. HP HPE0-J81 - If you make up your mind, choose us! Our IIA IIA-CIA-Part3-CN exam braindumps are the hard-won fruit of our experts with their unswerving efforts in designing products and choosing test questions. SAP C-TS4FI-2023 - Of course, their service attitude is definitely worthy of your praise. CompTIA PT0-003 - In fact, all three versions contain the same questions and answers.
Updated: May 28, 2022