By focusing on how to help you more effectively, we encourage exam candidates to buy our Service-Cloud-Consultant New Study Questions Sheet study braindumps with high passing rate up to 98 to 100 percent all these years. Our experts designed three versions for you rather than simply congregate points of questions into Service-Cloud-Consultant New Study Questions Sheet real questions. Efforts conducted in an effort to relieve you of any losses or stress. As most of the people tend to use express delivery to save time, our Service-Cloud-Consultant New Study Questions Sheet preparation exam will be sent out within 5-10 minutes after purchasing. As long as you pay at our platform, we will deliver the relevant Service-Cloud-Consultant New Study Questions Sheet exam materials to your mailbox within the given time. The team of experts hired by Salesforce Certified Service cloud consultant study questions constantly updates and supplements the contents of study materials according to the latest syllabus and the latest industry research results.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So with it you can easily pass the exam.
Firstly, you will learn many useful knowledge and skills from our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant New Study Questions Sheet exam guide, which is a valuable asset in your life. So that you can get the career you want, and can achieve your dreams. With Goldmile-Infobiz's Salesforce Reliable Service-Cloud-Consultant Exam Syllabus exam training materials, you can get what you want.
We believe that the trial version will help you a lot. If you are not certain whether the Service-Cloud-Consultant New Study Questions Sheet prep guide from our company is suitable for you or not, so you are hesitate to buy and use our study materials. Do not worry, in order to help you solve your problem and let you have a good understanding of our Service-Cloud-Consultant New Study Questions Sheet study practice dump, the experts and professors from our company have designed the trial version for all people.
Salesforce Service-Cloud-Consultant New Study Questions Sheet - Missing the chance, I am sure you must regret it.
We have three different versions of our Service-Cloud-Consultant New Study Questions Sheet exam questions which can cater to different needs of our customers. They are the versions: PDF, Software and APP online. The PDF version of our Service-Cloud-Consultant New Study Questions Sheet exam simulation can be printed out, suitable for you who like to take notes, your unique notes may make you more profound. The Software version of our Service-Cloud-Consultant New Study Questions Sheet study materials can simulate the real exam. Adn the APP online version can be applied to all electronic devices.
Besides, we have the largest IT exam repository, if you are interested in Service-Cloud-Consultant New Study Questions Sheet exam or any other exam dumps, you can search on our Goldmile-Infobiz or chat with our online support any time you are convenient. Wish you success in Service-Cloud-Consultant New Study Questions Sheet exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
And we have three different versions Of our Amazon SCS-C02-KR study guide: the PDF, the Software and the APP online. Belive it or not, our efficient and authoritative Amazon AIF-C01 exam materials are always here waiting for you to provide you with the best help of Amazon AIF-C01 exam preparation. Salesforce Agentforce-Specialist training materials are not only the domestic market, but also the international high-end market. Now the Microsoft MB-500 exam dumps provided by Goldmile-Infobiz have been recognized by masses of customers, but we will not stop the service after you buy. And you can free download the demos of the Adobe AD0-E137 study guide to check it out.
Updated: May 28, 2022