Our Service-Cloud-Consultant Reliable Exam Passing Score study guide can release your stress of preparation for the test. Our Service-Cloud-Consultant Reliable Exam Passing Score exam engine is professional, which can help you pass the exam for the first time. If you can’t wait getting the certificate, you are supposed to choose our Service-Cloud-Consultant Reliable Exam Passing Score study guide. Besides, exercises we provide are very close to the real exam questions, almost the same. When you select Goldmile-Infobiz, you are sure to 100% pass your first time to participate in the difficult and critical Salesforce certification Service-Cloud-Consultant Reliable Exam Passing Score exam. As long as you follow with our Service-Cloud-Consultant Reliable Exam Passing Score study guide, you are doomed to achieve your success.
Salesforce Service Cloud Consultant Service-Cloud-Consultant With it you will have a key to success.
Those free demos give you simple demonstration of our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Reliable Exam Passing Score study guide. Goldmile-Infobiz can provide you with everything you need. IT certification exam is very popular examination in the current society, especially in the IT industry.
The passing rate and the hit rate are also very high, there are thousands of candidates choose to trust our Service-Cloud-Consultant Reliable Exam Passing Score guide torrent and they have passed the exam. We provide with candidate so many guarantees that they can purchase our study materials no worries. So we hope you can have a good understanding of the Service-Cloud-Consultant Reliable Exam Passing Score exam torrent we provide, then you can pass you exam in your first attempt.
Salesforce Service-Cloud-Consultant Reliable Exam Passing Score - And we have become a popular brand in this field.
As a market leader, our company is able to attract quality staffs on our Service-Cloud-Consultant Reliable Exam Passing Score exam materials , it actively seeks out those who are energetic, persistent, and professional to various Service-Cloud-Consultant Reliable Exam Passing Score certificate and good communicator. And we believe that the key of our company's success is its people, skills, and experience on Service-Cloud-Consultant Reliable Exam Passing Score study guide. Over 50% of the account executives and directors have been with the Group for more than ten years. We have strong strenght to lead you to success!
For many people, it’s no panic passing the Service-Cloud-Consultant Reliable Exam Passing Score exam in a short time. Luckily enough，as a professional company in the field of Service-Cloud-Consultant Reliable Exam Passing Score practice questions ,our products will revolutionize the issue.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Google Associate-Cloud-Engineer - When you buy things online, you must ensure the security of online purchasing, otherwise your rights will be harmed. The most attraction aspect is that our high pass rate of our Amazon CLF-C02 study materials as 98% to 100%. There are many advantages of our Fortinet NSE7_OTS-7.2 question torrent that we are happy to introduce you and you can pass the exam for sure. Time and tide wait for no man, if you want to save time, please try to use our Salesforce Sales-101 preparation exam, it will cherish every minute of you and it will help you to create your life value. Carefully testing and producing to match the certified quality standards of Microsoft SC-100 exam materials, we have made specific statistic researches on the Microsoft SC-100 practice materials.
Updated: May 28, 2022