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QUESTION NO: 1
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their
Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Redirect customers to a survey form in an external website that captures their comments on the
Knowledge Article.
B. Create a customer survey using custom Lightning components and add it to the homepage.
C. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.
D. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
Answer: C
QUESTION NO: 2
Universal Containers has a customer Community in Europe and plans to roll out a separate
Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
A. Add each U.S. customer as a Community member from their contact record.
B. Add U.S. users to the Community sharing set.
C. Add only U.S. customer profiles as Community members.
D. Add the U.S. customer public group to the Community as members of the Community.
Answer: C
QUESTION NO: 3
Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?
Select one or more of the following:
A. Reference the logo design token in the CSS editor page
B. Upload a logo image file in Login and Registration
C. Specify a new Community login page that uses the logo
D. Use a login Flow component to display a logo splash screen
Answer: B
QUESTION NO: 4
Universal Containers allows Guest users to create cases in the Customer Service Community.
The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?
A. Create a new Case page in Community Builder and include required fields.
B. Create a custom case page for Guest users and add required fields.
C. Create a Global Action and update the layout to include required fields.
D. Create a record type for Guest users and associate to the Case page layout.
Answer: D
QUESTION NO: 5
A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform? Choose 3 answers
A. Make sure the community is in Published status
B. Set the email check box option at the community level
C. Set the community in preview status to review before changing it to Active status
D. Make sure the users have their profiles established in the community
E. Make sure the community is in Active status
Answer: B,C,E
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Updated: May 28, 2022