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Community-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers houses their order information in their legacy backend systems.
Customers need to see their orders from the back office in their customer-facing Community.
- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.
- Customer users only need to see their orders in the Community.
- Orders are currently public read-only.
- Customer users need to access fields that are already part of the existing integration.
What two things should the Salesforce Admin do to meet these requirements?
Choose 2 answers
A. Set the External Users' Organization-Wide Defaults to Private for external objects.
B. Update the customer user Profile and give them the "View all" permission on the integration object.
C. Leverage existing integration with the legacy System.
D. Create a new integration with the Legacy System for customer users.
Answer: A,C
QUESTION NO: 2
A Salesforce Admin needs to build a self-service Community.
Which three steps should the Salesforce Admin take before building the Community in Salesforce?
Choose 3 answers.
A. Gather branding assets, including images and logo for the Community.
B. Configure a search for articles and discussions in the Community.
C. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
D. Add discussions on topics that can be published in the Community.
E. Create email templates to be used in the community.
Answer: A,C,E
QUESTION NO: 3
What are the two types of Sharing Models available once you have established a Community?
A. Company Sharing Model & Community Sharing Model
B. Internal Sharing Model & Portal Sharing Model
C. Partner Sharing Model & Customer Sharing Model
D. Community Sharing Model & Portal Sharing Model
E. Internal Sharing Model & External Sharing Model
Answer: E
QUESTION NO: 4
Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?
Select one or more of the following:
A. External services
B. Files connect
C. Chatter and files
D. File sync
Answer: B
QUESTION NO: 5
Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a
Community and reuse these pages for their contractors and vendors.
Community members should be able to:
- Search and find articles on standard operating procedures.
- Submit invoices and receive status updates.
- Submit bids and receive updates.
How should the Salesforce Admin build this Community?
A. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.
B. Provide access to the internal Salesforce org and limit access by profiles.
C. Build a community in the external website and integrate with Salesforce for bid processes and other information.
D. Select the Site.com Template with the Navigation menu for invoices and bid processes.
Answer: A
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Updated: May 28, 2022