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QUESTION NO: 1
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have
Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
A. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
B. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
C. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners
D. Design and develop custom Community Lightning Components for surveys and electronic signatures.
Answer: B
QUESTION NO: 2
What features are you able to take advantage of in the Topic Management section of the
Community Manager?
A. Assign Featured and Navigational Topics
B. Create, Merge, Rename and Delete Topics
C. Assign Featured Topics Only
D. Define Knowledge Articles that will be displayed against each topic
E. Assign Navigational Topics Only
Answer: B
QUESTION NO: 3
Universal Containers has a customer Community in Europe and plans to roll out a separate
Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
A. Add each U.S. customer as a Community member from their contact record.
B. Add U.S. users to the Community sharing set.
C. Add only U.S. customer profiles as Community members.
D. Add the U.S. customer public group to the Community as members of the Community.
Answer: C
QUESTION NO: 4
Universal Containers built a Community using the Customer Service Template. They want the
Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
A. Community Builder
B. Community Settings
C. Site.com Studio
D. Force.com Sites
Answer: A
QUESTION NO: 5
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their
Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Redirect customers to a survey form in an external website that captures their comments on the
Knowledge Article.
B. Create a customer survey using custom Lightning components and add it to the homepage.
C. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.
D. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
Answer: C
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Updated: May 28, 2022