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Community-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What are the two types of Sharing Models available once you have established a Community?
A. Company Sharing Model & Community Sharing Model
B. Internal Sharing Model & Portal Sharing Model
C. Partner Sharing Model & Customer Sharing Model
D. Community Sharing Model & Portal Sharing Model
E. Internal Sharing Model & External Sharing Model
Answer: E
QUESTION NO: 2
Universal Containers houses their order information in their legacy backend systems.
Customers need to see their orders from the back office in their customer-facing Community.
- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.
- Customer users only need to see their orders in the Community.
- Orders are currently public read-only.
- Customer users need to access fields that are already part of the existing integration.
What two things should the Salesforce Admin do to meet these requirements?
Choose 2 answers
A. Set the External Users' Organization-Wide Defaults to Private for external objects.
B. Update the customer user Profile and give them the "View all" permission on the integration object.
C. Leverage existing integration with the legacy System.
D. Create a new integration with the Legacy System for customer users.
Answer: A,C
QUESTION NO: 3
A Salesforce Admin needs to build a self-service Community.
Which three steps should the Salesforce Admin take before building the Community in Salesforce?
Choose 3 answers.
A. Gather branding assets, including images and logo for the Community.
B. Configure a search for articles and discussions in the Community.
C. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
D. Add discussions on topics that can be published in the Community.
E. Create email templates to be used in the community.
Answer: A,C,E
QUESTION NO: 4
Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?
Select one or more of the following:
A. External services
B. Files connect
C. Chatter and files
D. File sync
Answer: B
QUESTION NO: 5
- Encourage collaboration among architects and builders
- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
- Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch?
Choose 3 answers
Select one or more of the following:
A. Make sure customers are members of only the Architect and Builder Community
B. Load test Chatter groups to make sure file and member counts won't be exceeded
C. Establish moderation rules and processes for addressing flagged content
D. Set up reputation levels that help users to identify people with greater expertise and incentivise participation
E. Test the member profile permissions to make sure they are able too find and post relevant information
Answer: A,C
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Updated: May 28, 2022