但是如果你想取得MB-230最新考題的認證資格，Goldmile-Infobiz的MB-230最新考題考古題可以實現你的願望。不要因為對考試沒有信心就放棄考試，因為你完全可以通過Goldmile-Infobiz的考試資料來達成自己的目標。取得了MB-230最新考題的認證資格以後，你還可以參加其他的IT認證考試。 所以，快點購買Goldmile-Infobiz的MB-230最新考題考古題吧。這是一本命中率很高的考古題，比其他任何學習方法都有效。 只需要短時間的學習就可以通過考試的最新的MB-230最新考題考古題出現了。
Microsoft Dynamics 365 MB-230 來吧，你將是未來最棒的IT專家。
Microsoft Dynamics 365 MB-230最新考題 - Microsoft Dynamics 365 Customer Service Functional Consultant Goldmile-Infobiz是領先于世界的學習資料提供商之一，您可以下載我們最新的PDF版本免費試用作為體驗。 一生輾轉千萬裏，莫問成敗重幾許，得之坦然，失之淡然，與其在別人的輝煌裏仰望，不如親手點亮自己的心燈，揚帆遠航。Goldmile-Infobiz Microsoft的MB-230 考試證照考試培訓資料將是你成就輝煌的第一步，有了它，你一定會通過眾多人都覺得艱難無比的Microsoft的MB-230 考試證照考試認證，獲得了這個認證，你就可以在你人生中點亮你的心燈，開始你新的旅程，展翅翱翔，成就輝煌人生。
現在IT行业競爭越來越激烈，通過Microsoft MB-230最新考題認證考試可以有效的帮助你在现在这个竞争激烈的IT行业中稳固和提升自己的地位。在我們Goldmile-Infobiz中你可以獲得關Microsoft MB-230最新考題認證考試的培訓工具。我們Goldmile-Infobiz的IT精英團隊會及時為你提供準確以及詳細的關Microsoft MB-230最新考題認證考試的培訓材料。
Microsoft MB-230最新考題 - 這是通過考試最快的捷徑了。
如果你還在為了通過Microsoft MB-230最新考題認證考試苦苦掙扎地奮鬥，此時此刻Goldmile-Infobiz可以給你排憂解難。Goldmile-Infobiz能為你提供品質好的培訓資料來幫助你考試，讓你成為一名優秀的Microsoft MB-230最新考題的認證會員。如果你已經決定通過Microsoft MB-230最新考題的認證考試來提升自己，那麼選擇我們的Goldmile-Infobiz是不會有錯的。我們的Goldmile-Infobiz能承諾，一定讓你成功地通過你第一次參加的Microsoft MB-230最新考題認證考試，拿到Microsoft MB-230最新考題認證證來提升和改變自己。
在這裏我想說的就是怎樣才能更有效率地準備MB-230最新考題考試，並且一次就通過考試拿到考試的認證資格。Microsoft的認證考試現在是很有人氣的考試。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
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Updated: May 28, 2022