MB-230信息資訊，Microsoft MB-230考試大綱 - Microsoft Dynamics 365 Customer Service Functional Consultant - Goldmile-Infobiz

Goldmile-Infobiz擁有龐大的IT專家團隊，他們不斷利用自己的知識和經驗研究很多過去幾年的IT認證考試試題。他們的研究成果即是我們的Goldmile-Infobiz的產品，因此Goldmile-Infobiz提供的Microsoft MB-230信息資訊練習題和真實的考試練習題有很大的相似性，可以幫助很多人實現他們的夢想。Goldmile-Infobiz可以確保你成功通過考試，你是可以大膽地將Goldmile-Infobiz加入你的購物車。 你是其中之一嗎，你是否還在擔心和困惑的各種材料和花哨的培訓課程考試嗎？Goldmile-Infobiz是你正確的選擇，因為我們可以為你提供全面的考試資料，包括問題及答案，也是最精確的解釋，所有這些將幫助你掌握更好的知識，我們有信心你將通過Goldmile-Infobiz的Microsoft的MB-230信息資訊考試認證，這也是我們對所有客戶提供的保障。 一般如果你使用Goldmile-Infobiz提供的針對性復習題，你可以100%通過Microsoft MB-230信息資訊 認證考試。

Microsoft Dynamics 365 MB-230 只要你用了它你就會發現，這一切都是真的。

Microsoft Dynamics 365 MB-230信息資訊 - Microsoft Dynamics 365 Customer Service Functional Consultant 這也導致在IT行業工作的人越來越多。 通過MB-230 最新考證認證考試好像是一件很難的事情。已經報名參加考試的你，現在正在煩惱應該怎麼準備考試嗎？如果是這樣的話，請看下面的內容，我現在告訴你通過MB-230 最新考證考試的捷徑。

如果你不想因為考試浪費太多的時間與精力，那麼Goldmile-Infobiz的MB-230信息資訊考古題無疑是你最好的選擇。用這個資料你可以提高你的學習效率，從而節省很多時間。Goldmile-Infobiz的MB-230信息資訊考古題是很好的參考資料。

而且通過 Microsoft Microsoft MB-230信息資訊 認證考試也不是很簡單的。

Goldmile-Infobiz是個可以為所有有關於IT認證考試提供資料的網站。Goldmile-Infobiz可以為你提供最好最新的考試資源。選擇Goldmile-Infobiz你可以安心的準備你的Microsoft MB-230信息資訊考試。我們的培訓才料可以保證你100%的通過Microsoft MB-230信息資訊認證考試，如果沒有通過我們將全額退款並且會迅速的更新考試練習題和答案，但這幾乎是不可能發生的。Goldmile-Infobiz可以為你通過Microsoft MB-230信息資訊的認證考試提供幫助，也可以為你以後的工作提供幫助。雖然有很多方法可以幫你達到你的這些目的，但是選擇Goldmile-Infobiz是你最明智的選擇，Goldmile-Infobiz可以使你花時間更短金錢更少並且更有把握地通過考試，而且我們還會為你提供一年的免費售後服務。

為了通過Microsoft MB-230信息資訊 認證考試，請選擇我們的Goldmile-Infobiz來取得好的成績。你不會後悔這樣做的，花很少的錢取得如此大的成果這是值得的。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 2
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

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Updated: May 28, 2022