Goldmile-Infobiz有專業的IT人員針對 Microsoft MB-230學習筆記 認證考試的考試練習題和答案做研究，他們能為你考試提供很有效的培訓工具和線上服務。如果你想購買Goldmile-Infobiz的產品，Goldmile-Infobiz會為你提供最新最好品質的，很詳細的培訓材料以及很準確的考試練習題和答案來為你參加Microsoft MB-230學習筆記認證考試做好充分的準備。放心用我們Goldmile-Infobiz產品提供的試題，選擇了Goldmile-Infobiz考試是可以100%能通過的。 通過很多已經使用Goldmile-Infobiz的些針對IT認證考試培訓資料的考生的回饋，證明了使用我們的Goldmile-Infobiz的產品通過It認證考試是很容易的。Goldmile-Infobiz最近研究出來了關於熱門的Microsoft MB-230學習筆記 認證考試的培訓方案，包括一些針對性的測試題，可以幫助你鞏固知識，讓你為Microsoft MB-230學習筆記 認證考試做好充分的準備。 Goldmile-Infobiz研究的最佳的最準確的Microsoft MB-230學習筆記考試資料誕生了。
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Microsoft Dynamics 365 MB-230學習筆記 - Microsoft Dynamics 365 Customer Service Functional Consultant 近來，隨著IT技術的不斷快速發展，學習IT技術的人越來越多。 它就是Goldmile-Infobiz的MB-230 通過考試考古題。如果你想輕鬆通過考試，那麼快來試試吧。
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我們提供最新的PDF和軟件版本的問題和答案，可以保證考生的MB-230學習筆記考試100%通過。在我們的網站上，您將獲得我們提供的Microsoft MB-230學習筆記免費的PDF版本的DEMO試用，您會發現這絕對是最值得信賴的學習資料。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
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Updated: May 28, 2022