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它就是Goldmile-Infobiz的MB-230權威考題考古題。
經過我們確認之后，就會處理您的請求，這樣客戶擁有足夠的保障放心購買我們的Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant權威考題考古題。 Goldmile-InfobizのMB-230 PDF題庫考古題是最可信的资料。这个考古題是IT业界的精英们研究出来的，是一个难得的练习资料。
通過Microsoft MB-230權威考題的考試是不簡單的，選擇合適的培訓是你成功的第一步，選擇好的資訊來源是你成功的保障，而Goldmile-Infobiz的產品是有很好的資訊來源保障。如果你選擇了Goldmile-Infobiz的產品不僅可以100%保證你通過Microsoft MB-230權威考題認證考試，還可以為你提供長達一年的免費更新。
Microsoft MB-230權威考題 - IT認證證書是對你的IT專業知識和經驗的最好證明。
要想通過Microsoft MB-230權威考題認證考試，選擇相應的訓練工具是非常有必要的。而關於Microsoft MB-230權威考題認證考試的研究材料是很重要的一部分，我們的Goldmile-Infobiz能很好很快地提供關於通過Microsoft MB-230權威考題認證考試的研究材料。我們的Goldmile-Infobiz的IT專家都很有經驗，他們的研究材料和你考試的考題十分接近的，幾乎一模一樣。Goldmile-Infobiz是一個專門為要參加認證考試的人提供便利的網站，能有效的幫助考生通過考試。
有些網站在互聯網上為你提供高品質和最新的Microsoft的MB-230權威考題考試學習資料，但他們沒有任何相關的可靠保證，在這裏我要說明的是這Goldmile-Infobiz一個有核心價值的問題，所有Microsoft的MB-230權威考題考試都是非常重要的，但在個資訊化快速發展的時代，Goldmile-Infobiz只是其中一個，為什麼大多數人選擇Goldmile-Infobiz，是因為Goldmile-Infobiz所提供的考題資料一定能幫助你通過測試，，為什麼呢，因為它提供的資料都是最新的，這也是大多數考生通過實踐證明了的。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
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Updated: May 28, 2022