我們都很清楚 Microsoft MB-230熱門考古題 認證考試在IT行業中的地位是駐足輕重的地位，但關鍵的問題是能夠拿到Microsoft MB-230熱門考古題的認證證書不是那麼簡單的。我們很清楚地知道網上缺乏有高品質的準確性高的相關考試資料。Goldmile-Infobiz的考試練習題和答案可以為一切參加IT行業相關認證考試的人提供一切所急需的資料。 選擇使用Goldmile-Infobiz提供的產品，你踏上了IT行業巔峰的第一步，離你的夢想更近了一步。Goldmile-Infobiz為你提供的測試資料不僅能幫你通過Microsoft MB-230熱門考古題認證考試和鞏固你的專業知識，而且還能給你你提供一年的免費更新服務。 Goldmile-Infobiz能夠幫你簡單地通過Microsoft MB-230熱門考古題認證考試。
Microsoft Dynamics 365 MB-230 因為這是一個可以保證一次通過考試的資料。
Microsoft Dynamics 365 MB-230熱門考古題 - Microsoft Dynamics 365 Customer Service Functional Consultant Goldmile-Infobiz之所以能幫助每個IT人士，是因為它能證明它的能力。 周圍有很多朋友都通過了Microsoft的MB-230 認證考試解析認證考試嗎？他們都是怎麼做到的呢？就讓Goldmile-Infobiz的網站來告訴你吧。Goldmile-Infobiz的MB-230 認證考試解析考古題擁有最新最全的資料，為你提供優質的服務，是能讓你成功通過MB-230 認證考試解析認證考試的不二選擇，不要再猶豫了，快來Goldmile-Infobiz的網站瞭解更多的資訊，讓我們幫助你通過考試吧。
它就是Goldmile-Infobiz的MB-230熱門考古題考古題。這是一個高效率的資料，它可以在短時間內為考試做好準備。因為這個考古題的命中率非常高，只要你認真記住考古題裏面出現的問題和答案，那麼你就可以通過MB-230熱門考古題考試。
Microsoft MB-230熱門考古題 - Goldmile-Infobiz提供的考試練習題的答案是非常準確的。
你在擔心如何通過可怕的Microsoft的MB-230熱門考古題考試嗎？不用擔心，有Goldmile-Infobiz Microsoft的MB-230熱門考古題考試培訓資料在手，任何IT考試認證都變得很輕鬆自如。我們Goldmile-Infobiz Microsoft的MB-230熱門考古題考試培訓資料是Microsoft的MB-230熱門考古題考試認證準備的先鋒。
我相信不論在哪個行業工作的人都希望自己有很好的職業前景。當然在競爭激烈的IT行業裏面也不例外。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
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Updated: May 28, 2022