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Microsoft Dynamics 365 MB-230 機會從來都是屬於那些有準備的人。
為了讓你們更放心地選擇Goldmile-Infobiz，Goldmile-Infobiz的最佳的Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant考試備考經驗考試材料已經在網上提供了部分免費下載，你可以免費嘗試來確定我們的可靠性。 不相信嗎？覺得不可思議嗎？那就快點來試一下吧。你可以先體驗一下考古題的demo,這樣你就可以確認這個資料的品質了。
我們給你提供的考試練習題和答案將在你考試的時候會出現。當你選擇了我們的幫助，Goldmile-Infobiz承諾給你一份準確而全面的考試資料，而且會給你提供一年的免費更新服務。Goldmile-Infobiz的資深專家團隊研究出了針對Microsoft MB-230考試備考經驗考試的培訓教材。
Microsoft MB-230考試備考經驗 - 另外，Goldmile-Infobiz的資料是隨時在更新的。
Goldmile-Infobiz的專家團隊針對Microsoft MB-230考試備考經驗 認證考試研究出了最新的短期有效培訓方案，為參加Microsoft MB-230考試備考經驗 認證考試的考生進行20個小時左右的培訓，他們就能快速掌握很多知識和鞏固自己原有的知識，還能輕鬆通過Microsoft MB-230考試備考經驗 認證考試，比那些花大量的時間和精力準備考試的人輕鬆得多。
如果你考試失敗Goldmile-Infobiz將會全額退款，所以請放心使用。利用Goldmile-Infobiz的考試資料，你肯定可以得到你想要的成功。
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
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Updated: May 28, 2022