Goldmile-Infobiz確保廣大考生獲得最好和最新的Salesforce CRT-261考試重點題庫學習資料，您可以隨時隨地的訪問我們網站尋找您需要的考古題。我們提供所有熱門認證考試學習資料，其中包含PDF電子版本和軟件版本的CRT-261考試重點題庫，還有APP在線版本支持離線使用，方便考生選擇使用。并且我們的CRT-261考試重點考古題包含實際考試中可能出現的所有問題，是您的CRT-261考試重點考試合格的最佳復習資料，幫助您輕松通過測試。 Salesforce CRT-261考試重點 認證考試的考試之前的模擬考試時很有必要的，也是很有效的。如果你選擇了Goldmile-Infobiz，你可以100%通過考試。 在您購買Salesforce CRT-261考試重點考古題之前，我們所有的題庫都有提供對應免費試用的demo，您覺得適合在購買，這樣您可以更好的了解我們產品的品質。
Salesforce Service Cloud Consultant CRT-261 它能給你100%的信心，讓你安心的參加考試。
我們Goldmile-Infobiz配置提供給你最優質的Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考試重點考試考古題及答案，將你一步一步帶向成功，我們Goldmile-Infobiz Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考試重點考試認證資料絕對提供給你一個真實的考前準備，我們針對性很強，就如同為你量身定做一般，你一定會成為一個有實力的IT專家，我們Goldmile-Infobiz Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考試重點考試認證資料將是最適合你也是你最需要的培訓資料，趕緊註冊我們Goldmile-Infobiz網站，相信你會有意外的收穫。 Salesforce CRT-261 權威認證認證考試是目前IT人士報名參加的考試中很受歡迎的一個認證考試。通過了Salesforce CRT-261 權威認證認證考試不僅能使你工作和生活帶來提升，而且還能鞏固你在IT 領域的地位。
我們Goldmile-Infobiz全面提供Salesforce的CRT-261考試重點考試認證資料，為你提示成功。我們的培訓資料是由專家帶來的最新的研究材料，你總是得到最新的研究材料，保證你的成功會與我們Goldmile-Infobiz同在，我們幫助你，你肯定從我們這裏得到最詳細最準確的考題及答案，我們培訓工具定期更新，不斷變化的考試目標。其實成功並不遠，你順著Goldmile-Infobiz往下走，就一定能走向你專屬的成功之路。
Salesforce CRT-261考試重點 - 如果你考試失敗，我們將全額退款。
我們Goldmile-Infobiz不僅僅提供優質的產品給每位元考生，而且提供完善的售後服務給每位考生，如果你使用了我們的產品，我們將讓你享受一年免費的更新，並且在第一時間回饋給每位考生，讓你及時得到更新的最新的考試資料，以最大效益的服務給每位元考生。
Salesforce的CRT-261考試重點考試認證是當代眾多考試認證中最有價值的考試認證之一，在近幾十年裏，電腦科學教育已獲得了世界各地人們絕大多數的關注，它每天都是IT資訊技術領域的必要一部分，所以IT人士通過Salesforce的CRT-261考試重點考試認證來提高自己的知識，然後在各個領域突破。而Goldmile-Infobiz Salesforce的CRT-261考試重點考試認證試題及答案正是他們所需要的，因為想要通過這項測試並不容易的，選擇適當的捷徑只是為了保證成功，Goldmile-Infobiz正是為了你們的成功而存在的，選擇Goldmile-Infobiz等於選擇成功，我們Goldmile-Infobiz提供的試題及答案是Goldmile-Infobiz的IT精英通過研究與實踐而得到的，擁有了超過計畫10年的IT認證經驗。
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
ServiceNow CIS-SM - Goldmile-Infobiz有你們需要的最新最準確的考試資料。 當我們第一次開始提供Salesforce的VMware 6V0-21.25考試的問題及答案和考試模擬器，我們做夢也沒有想到，我們將做出的聲譽，我們現在要做的是我們難以置信的擔保形式，Goldmile-Infobiz的擔保，你會把你的Salesforce的VMware 6V0-21.25考試用來嘗試我們Salesforce的VMware 6V0-21.25培訓產品之一，這是正確的，合格率100%，我們能保證你的結果。 Broadcom 250-584 - 我們保證給你提供最優秀的參考資料讓你一次通過考試。 Amazon SAA-C03-KR - 我們Goldmile-Infobiz網站在全球範圍內赫赫有名，因為它提供給IT行業的培訓資料適用性特別強，這是我們Goldmile-Infobiz的IT專家經過很長一段時間努力研究出來的成果。 SAP C-S4CPR-2508 - 你可以點擊Goldmile-Infobiz的網站下載考古題的demo。
Updated: May 28, 2022