上帝是很公平的，每個人都是不完美的。就好比我，平時不努力，老大徒傷悲。現在的IT行業競爭壓力不言而喻大家都知道，每個人都想通過IT認證來提升自身的價值，我也是，可是這種對我們來說是太難太難了，所學的專業知識早就忘了，惡補那是不現實的，還好我在互聯網上看到了Goldmile-Infobiz Salesforce的CRT-261認證資料考試培訓資料，有了它我就不用擔心我得考試了，Goldmile-Infobiz Salesforce的CRT-261認證資料考試培訓資料真的很好，它的內容覆蓋面廣，而且針對性強，絕對比我自己復習去準備考試好，如果你也是IT行業中的一員，那就趕緊將Goldmile-Infobiz Salesforce的CRT-261認證資料考試培訓資料加入購物車吧，不要猶豫，不要徘徊，Goldmile-Infobiz Salesforce的CRT-261認證資料考試培訓資料絕對是成功最好的伴侶。 如果你還在猶豫是否選擇Goldmile-Infobiz，你可以先到Goldmile-Infobiz網站下載我們免費提供的部分考試練習題和答案來確定我們的可靠性。如果你選擇下載我們的提供的所有考試練習題和答案，Goldmile-Infobiz敢100%保證你可以以高分數一次性通過Salesforce CRT-261認證資料 認證考試。 因此，Goldmile-Infobiz可以给大家提供更多的优秀的参考书，以满足大家的需要。
Salesforce Service Cloud Consultant CRT-261 如果不相信就先試用一下。
Salesforce Service Cloud Consultant CRT-261認證資料 - Certification Preparation for Service Cloud Consultant 選擇Goldmile-Infobiz可以100%幫助你通過考試。 它不單單可以用於IT認證考試的準備，還可以把它當做提升自身技能的一個工具。另外，如果你想更多地了=瞭解考試相關的知識，它也可以滿足你的願望。
Goldmile-Infobiz的經驗豐富的專家團隊開發出了針對Salesforce CRT-261認證資料 認證考試的有效的培訓計畫，很適合參加Salesforce CRT-261認證資料 認證考試的考生。Goldmile-Infobiz為你提供的都是高品質的產品，可以讓你參加Salesforce CRT-261認證資料 認證考試之前做模擬考試，可以為你參加考試做最好的準備。
Salesforce CRT-261認證資料 - 對通過這個考試沒有信心也沒關係。
隨著社會的發展，現在IT行業得到了人們的青睞，也有越來越多的人們想考取IT方面的資格認證證書，在事業上更進一步。這個時候你應該想到的是Goldmile-Infobiz網站，它是你考試合格的好幫手。Goldmile-Infobiz的強大考古題是IT技術專家們多年來總結出來的經驗和結果，站在這些前人的肩膀上，會讓你離成功更進一步。
那麼對你來說什麼才是好的工具呢？當然是Goldmile-Infobiz的CRT-261認證資料考古題了。你想参加Salesforce的CRT-261認證資料认证考试吗？你身边肯定有很多人参加过这个考试了吧？因为这是一个很重要的考试，如果取得这个考试的认证资格，你将可以得到很多的好处。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
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Updated: May 28, 2022