Goldmile-Infobiz題供了不同培訓工具和資源來準備Salesforce的CRT-261熱門認證考試，編制指南包括課程，實踐的檢驗，測試引擎和部分免費PDF下載，我們的考題及答案反應的問題問Salesforce的CRT-261熱門認證考試。 Goldmile-Infobiz擁有龐大的IT專家團隊，他們不斷利用自己的知識和經驗研究很多過去幾年的IT認證考試試題。他們的研究成果即是我們的Goldmile-Infobiz的產品，因此Goldmile-Infobiz提供的Salesforce CRT-261熱門認證練習題和真實的考試練習題有很大的相似性，可以幫助很多人實現他們的夢想。 你是其中之一嗎，你是否還在擔心和困惑的各種材料和花哨的培訓課程考試嗎？Goldmile-Infobiz是你正確的選擇，因為我們可以為你提供全面的考試資料，包括問題及答案，也是最精確的解釋，所有這些將幫助你掌握更好的知識，我們有信心你將通過Goldmile-Infobiz的Salesforce的CRT-261熱門認證考試認證，這也是我們對所有客戶提供的保障。
Salesforce Service Cloud Consultant CRT-261 只要你用了它你就會發現，這一切都是真的。
Salesforce Service Cloud Consultant CRT-261熱門認證 - Certification Preparation for Service Cloud Consultant 近來，隨著IT技術的不斷快速發展，學習IT技術的人越來越多。 它就是Goldmile-Infobiz的CRT-261 學習筆記考古題。如果你想輕鬆通過考試，那麼快來試試吧。
Goldmile-Infobiz的CRT-261熱門認證考古題是很好的參考資料。這個考古題決定是你一直在尋找的東西。這是為了考生們特別製作的考試資料。
Salesforce CRT-261熱門認證 - 你不可能找到比它更好的考試相關的資料了。
Goldmile-Infobiz網站在通過CRT-261熱門認證資格認證考試的考生中有著良好的口碑。這是大家都能看得到的事實。Goldmile-Infobiz以它強大的考古題得到人們的認可，只要你選擇它作為你的考前復習工具，就會在CRT-261熱門認證資格考試中有非常滿意的收穫，這也是大家有目共睹的。現在馬上去網站下載免費試用版本，你就會相信自己的選擇不會錯。
我們提供最新的PDF和軟件版本的問題和答案，可以保證考生的CRT-261熱門認證考試100%通過。在我們的網站上，您將獲得我們提供的Salesforce CRT-261熱門認證免費的PDF版本的DEMO試用，您會發現這絕對是最值得信賴的學習資料。
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
他們一直致力于為考生提供最好的學習資料，以確保您獲得的是最有價值的Salesforce PRINCE2 PRINCE2-Foundation考古題。 所有考生都知道我們的Salesforce Fortinet FCP_FMG_AD-7.6考古題產品可以幫助您快速掌握考試知識點，無需參加其它的培訓課程，就可以保證您高分通過Fortinet FCP_FMG_AD-7.6考試。 如果你想選擇通過 Salesforce Fortinet FCP_FMG_AD-7.6 認證考試來使自己在如今競爭激烈的IT行業中地位更穩固，讓自己的IT職業能力變得更強大，你必須得具有很強的專業知識。 Peoplecert DevOps-Foundation - Goldmile-Infobiz可以為你提供最好最新的考試資源。 我們的Goldmile-Infobiz不僅能給你一個好的考試準備，讓你順利通過Salesforce IBM C1000-182 認證考試，而且還會為你提供免費的一年更新服務。
Updated: May 28, 2022