Salesforce CRT-261認證考試解析 認證考試是個檢驗IT專業知識和經驗的認證考試，通過考試是需要豐富的IT知識和經驗。為了掌握這麼多知識，一般需要花費大量的時間和精力。Goldmile-Infobiz是個能幫你節約時間和精力的網站，能快速有效地幫助你補充Salesforce CRT-261認證考試解析 認證考試的相關知識。 每個人都有自己的夢想，你夢想呢，是升職、是加薪或者等等。我的夢想的通過Salesforce的CRT-261認證考試解析考試認證，我覺得有了這個認證，所有的問題都不是問題，不過想要通過這個認證是比較困難，不過不要緊，我選擇Goldmile-Infobiz Salesforce的CRT-261認證考試解析考試培訓資料，它可以幫助我實現我的夢想，如果也有IT夢，那就趕緊把它變成現實吧，選擇Goldmile-Infobiz Salesforce的CRT-261認證考試解析考試培訓資料，絕對信得過。 Salesforce的CRT-261認證考試解析考試認證，Goldmile-Infobiz是當前最新Salesforce的CRT-261認證考試解析考試認證和考題準備問題提供認證的候選人中的佼佼者，我們資源不斷被修訂和更新，具有緊密的相關性和緊密性，今天你準備Salesforce的CRT-261認證考試解析認證，你將要選擇你要開始的訓練，而且要通過你下一次的考題，由於我們大部分考題是每月更新一次，你將得到最好的資源與市場的新鮮品質和可靠性的保證。
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那麼，在IT領域工作的你，當然是應該選擇參加IT認定考試獲得認證資格了。因為這樣可以更好地提升你自己。而且，最重要的是，你也可以向別人證明你掌握了更多的工作技能。
當你選擇Salesforce CRT-261認證考試解析考試時有沒有選擇相關的考試課程？
我們都很清楚 Salesforce CRT-261認證考試解析 認證考試在IT行業中的地位是駐足輕重的地位，但關鍵的問題是能夠拿到Salesforce CRT-261認證考試解析的認證證書不是那麼簡單的。我們很清楚地知道網上缺乏有高品質的準確性高的相關考試資料。Goldmile-Infobiz的考試練習題和答案可以為一切參加IT行業相關認證考試的人提供一切所急需的資料。它能時時刻刻地提供你們想要的資料，購買我們所有的資料能保證你通過你的第一次Salesforce CRT-261認證考試解析認證考試。
選擇使用Goldmile-Infobiz提供的產品，你踏上了IT行業巔峰的第一步，離你的夢想更近了一步。Goldmile-Infobiz為你提供的測試資料不僅能幫你通過Salesforce CRT-261認證考試解析認證考試和鞏固你的專業知識，而且還能給你你提供一年的免費更新服務。
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
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Updated: May 28, 2022