这是可以保证你一次就成功的难得的资料。想要通過CRT-261考證認證考試並不是僅僅依靠與考試相關的書籍就可以辦到的。與其盲目地學習考試要求的相關知識，不如做一些有價值的試題。 對於CRT-261考證認證考試，你已經準備好了嗎？考試近在眼前，你可以信心滿滿地迎接考試嗎？如果你還沒有通過考試的信心，在這裏向你推薦一個最優秀的參考資料。只需要短時間的學習就可以通過考試的最新的CRT-261考證考古題出現了。 這就不得不推薦Goldmile-Infobiz的考試考古題了，它可以讓你少走許多彎路，節省時間幫助你考試合格。
Salesforce Service Cloud Consultant CRT-261 來吧，你將是未來最棒的IT專家。
在我們的指導和幫助下，可以首次通過您的考試，CRT-261 - Certification Preparation for Service Cloud Consultant考證考古題是IT專家經過實踐測試得到的，CRT-261 - Certification Preparation for Service Cloud Consultant考證考古題也能幫您在IT行業的未來達到更高的水平。 一生輾轉千萬裏，莫問成敗重幾許，得之坦然，失之淡然，與其在別人的輝煌裏仰望，不如親手點亮自己的心燈，揚帆遠航。Goldmile-Infobiz Salesforce的CRT-261 考試指南考試培訓資料將是你成就輝煌的第一步，有了它，你一定會通過眾多人都覺得艱難無比的Salesforce的CRT-261 考試指南考試認證，獲得了這個認證，你就可以在你人生中點亮你的心燈，開始你新的旅程，展翅翱翔，成就輝煌人生。
現在IT行业競爭越來越激烈，通過Salesforce CRT-261考證認證考試可以有效的帮助你在现在这个竞争激烈的IT行业中稳固和提升自己的地位。在我們Goldmile-Infobiz中你可以獲得關Salesforce CRT-261考證認證考試的培訓工具。我們Goldmile-Infobiz的IT精英團隊會及時為你提供準確以及詳細的關Salesforce CRT-261考證認證考試的培訓材料。
Salesforce CRT-261考證 - 這是通過考試最快的捷徑了。
如果你還在為了通過Salesforce CRT-261考證認證考試苦苦掙扎地奮鬥，此時此刻Goldmile-Infobiz可以給你排憂解難。Goldmile-Infobiz能為你提供品質好的培訓資料來幫助你考試，讓你成為一名優秀的Salesforce CRT-261考證的認證會員。如果你已經決定通過Salesforce CRT-261考證的認證考試來提升自己，那麼選擇我們的Goldmile-Infobiz是不會有錯的。我們的Goldmile-Infobiz能承諾，一定讓你成功地通過你第一次參加的Salesforce CRT-261考證認證考試，拿到Salesforce CRT-261考證認證證來提升和改變自己。
在這裏我想說的就是怎樣才能更有效率地準備CRT-261考證考試，並且一次就通過考試拿到考試的認證資格。Salesforce的認證考試現在是很有人氣的考試。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
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Updated: May 28, 2022