Goldmile-Infobiz的考古題有两种版本，即PDF版和软件版。這樣可以給你最大的方便。PDF版方便你的使用，你可以下載並且將考古題列印出來以供隨時學習。 如果你因為準備Salesforce的CRT-261題庫更新資訊考試而感到很累的話，那麼你千萬不能錯過Goldmile-Infobiz的CRT-261題庫更新資訊資料。因為這是個高效率的準備考試的工具。 Goldmile-Infobiz的CRT-261題庫更新資訊考古題是經過眾多考生檢驗過的資料，可以保證有很高的成功率。
你很快就可以獲得Salesforce CRT-261題庫更新資訊 認證考試的證書。
CRT-261 - Certification Preparation for Service Cloud Consultant題庫更新資訊是一個很難通過的認證考試，要想通過考試必須為考試做好充分的準備，而Goldmile-Infobiz是您最佳的選擇！ IT行業中很多雄心勃勃的專業人士為了在IT行業中能更上一層樓，離IT頂峰更近一步，都會選擇Salesforce CRT-261 最新試題這個難度較高的認證考試來獲取通認證證書從而獲得行業認可。Salesforce CRT-261 最新試題 的難度比較高所以通過率也比較低。
你還在為通過Salesforce CRT-261題庫更新資訊認證考試難度大而煩惱嗎？你還在為了通過Salesforce CRT-261題庫更新資訊認證考試廢寢忘食的努力復習嗎？想更快的通過Salesforce CRT-261題庫更新資訊認證考試嗎？快快選擇我們Goldmile-Infobiz吧！有了他可以迅速的完成你的夢想。
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CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
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Updated: May 28, 2022