我們Goldmile-Infobiz Salesforce的CRT-261題庫資料的考試考古題是經過實踐檢驗的，我們可以提供基於廣泛的研究和現實世界的經驗，我們Goldmile-Infobiz擁有超過計畫0年的IT認證經驗，CRT-261題庫資料考試培訓，包括問題和答案。在互聯網上，你可以找到各種培訓工具，準備自己的CRT-261題庫資料考試認證，Goldmile-Infobiz的CRT-261題庫資料考試試題及答案是最好的培訓資料，我們提供了最全面的驗證問題及答案，讓你得到一年的免費更新期。 要想一次性通過Salesforce CRT-261題庫資料 認證考試您必須得有一個好的準備和一個完整的知識結構。Goldmile-Infobiz為你提供的資源正好可以完全滿足你的需求。 Goldmile-Infobiz為每個需要通過Salesforce的CRT-261題庫資料考試認證的考生提供了一個明確和卓越的解決方案，我們為你提供Salesforce的CRT-261題庫資料考試詳細的問題及答案， 我們團隊的IT專家是最有經驗和資格的，我們的考試測試題及答案幾乎和真實得考試一樣，做到這樣的確很了不起，更重要的是我們Goldmile-Infobiz網站在全球範圍內執行這項考試培訓通過率最大。
Salesforce Service Cloud Consultant CRT-261 為了不讓成功與你失之交臂，趕緊行動吧。
關於CRT-261 - Certification Preparation for Service Cloud Consultant題庫資料考試的問題，我們Goldmile-Infobiz擁有一個偉大的良好品質，將是最值得信賴的來源，從成千上萬的大量註冊部門的回饋，大量的深入分析，我們是在一個位置以確定哪些供應商將為你提供更新和相關CRT-261 - Certification Preparation for Service Cloud Consultant題庫資料練習題和優秀的高品質CRT-261 - Certification Preparation for Service Cloud Consultant題庫資料實踐的檢驗。 我們Goldmile-Infobiz的 Salesforce的CRT-261 考試題庫的考題資料是按照相同的教學大綱來來研究的，同時也不斷升級我們的培訓材料，所以我們的考試培訓資料包括試題及答案，和實際的考試相似度非常高，所以形成了我們Goldmile-Infobiz的通過率也是非常的高，這也是不可否認的事實， 由此知道Goldmile-Infobiz Salesforce的CRT-261 考試題庫考試培訓資料對考生的幫助，而且我們的價格絕對合理，適合每位IT認證的考生。
這幾年IT行業發展非常之迅速，那麼學IT的人也如洪水猛獸般迅速多了起來，他們為了使自己以後有所作為而不斷的努力，Salesforce的CRT-261題庫資料考試認證是IT行業必不可少的認證，許多人為想通過此認證而感到苦惱。今天我告訴大家一個好辦法，就是選擇Goldmile-Infobiz Salesforce的CRT-261題庫資料考試認證培訓資料，它可以幫助你們通過考試獲得認證，而且我們可以保證通過率100%，如果沒有通過，我們將保證退還全部購買費用，不讓你們有任何損失。
Salesforce CRT-261題庫資料 - 这是经过很多人证明过的事实。
人生充滿選擇，選擇不一定給你帶來絕對的幸福，但選擇給了你絕對的機會，而一旦錯過選擇，只能凝望。 Goldmile-Infobiz Salesforce的CRT-261題庫資料考試培訓資料是每個IT人士通過IT認證必須的培訓資料，有了這份考試資料就等於手握利刃，所有的考試難題將迎刃而解。 Goldmile-Infobiz Salesforce的CRT-261題庫資料考試培訓資料是針對性強，覆蓋面廣，更新快，最完整的培訓資料，有了它，所有的IT認證都不要害怕，你都會順利通過的。
這是一個被廣大考生檢驗過的網站，可以向大家提供最好的考試考古題。Goldmile-Infobiz全面保證考生們的利益，得到了大家的一致好評。
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
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Updated: May 28, 2022