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Salesforce Service Cloud Consultant Service-Cloud-Consultant 而且所有的考古題都免費提供demo。
如果你選擇了報名參加Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant熱門題庫 認證考試，你就應該馬上選擇一份好的學習資料或培訓課程來準備考試。 并且我們的Service-Cloud-Consultant 學習筆記考古題包含實際考試中可能出現的所有問題，是您的Service-Cloud-Consultant 學習筆記考試合格的最佳復習資料，幫助您輕松通過測試。Goldmile-Infobiz確保廣大考生獲得最好和最新的Salesforce Service-Cloud-Consultant 學習筆記題庫學習資料，您可以隨時隨地的訪問我們網站尋找您需要的考古題。
選擇我們Goldmile-Infobiz就是選擇成功！Goldmile-Infobiz為你提供的Salesforce Service-Cloud-Consultant熱門題庫 認證考試的練習題和答案能使你順利通過考試。Salesforce Service-Cloud-Consultant熱門題庫 認證考試的考試之前的模擬考試時很有必要的，也是很有效的。如果你選擇了Goldmile-Infobiz，你可以100%通過考試。
Salesforce Service-Cloud-Consultant熱門題庫 - 但是事實情況是它通過率確很低。
我們Goldmile-Infobiz全面提供Salesforce的Service-Cloud-Consultant熱門題庫考試認證資料，為你提示成功。我們的培訓資料是由專家帶來的最新的研究材料，你總是得到最新的研究材料，保證你的成功會與我們Goldmile-Infobiz同在，我們幫助你，你肯定從我們這裏得到最詳細最準確的考題及答案，我們培訓工具定期更新，不斷變化的考試目標。其實成功並不遠，你順著Goldmile-Infobiz往下走，就一定能走向你專屬的成功之路。
為什麼我們領先於行業上的其他網站？ 因為我們提供的資料覆蓋面更廣，品質更高，準確性也更高。所以Goldmile-Infobiz是你參加Salesforce Service-Cloud-Consultant熱門題庫 認證考試的最好的選擇，也是你成功的最好的保障。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Microsoft AZ-900-KR - 敢於追求，才是精彩的人生，如果有一天你坐在搖晃的椅子上，回憶起自己的往事，會發出會心的一笑，那麼你的人生是成功的。 Goldmile-Infobiz是個很好的為Salesforce Workday Workday-Pro-Compensation 認證考試提供方便的網站。 而且，每天都忙於工作的你恐怕沒有那麼多時間來準備考試吧？那麼試一下Goldmile-Infobiz的CompTIA N10-009考古題吧。 BICSI INST1-V8 - 也許你會選擇一些培訓課程或培訓工具，花一定的錢選擇一個高品質的培訓機構培訓是值得的。 BCS PC-BA-FBA-20 - 第三，Goldmile-Infobiz的考古題保證考生一次就通過考試，如果考生考試失敗則全額退款。
Updated: May 28, 2022