擁有Salesforce Service-Cloud-Consultant考古題介紹認證考試證書可以幫助在IT領域找工作的人獲得更好的就業機會，也將會為成功的IT事業做好鋪墊。 如果你參加Salesforce Service-Cloud-Consultant考古題介紹認證考試，你選擇Goldmile-Infobiz就是選擇成功！祝你好運。 所以很多IT人才會選擇參加相關的IT認證考試來提高自己在IT行業中的地位。
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Goldmile-Infobiz的Service-Cloud-Consultant考古題介紹考古題是經過眾多考生檢驗過的資料，可以保證有很高的成功率。如果你用過考古題以後仍然沒有通過考試，Goldmile-Infobiz會全額退款。或者你也可以選擇為你免費更新考試考古題。有了這樣的保障，實在沒有必要擔心了。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B
QUESTION NO: 2
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
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Updated: May 28, 2022