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Salesforce Service Cloud Consultant Service-Cloud-Consultant ”這是來自安西教練的一句大家都熟知的名言。
還在為怎樣才能順利通過Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考證 認證考試而苦惱嗎？還在苦苦等待Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考證 認證考試的最新資料嗎？Goldmile-Infobiz研究出了最新的Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant考證 認證考試相關資料。 這個考試的認證資格可以證明你擁有很高的技能。但是，和考試的重要性一樣，這個考試也是非常難的。
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所以，Goldmile-Infobiz的Salesforce Service-Cloud-Consultant考證考古題吧。
你已經看到Goldmile-Infobiz Salesforce的Service-Cloud-Consultant考證考試認證培訓資料，是時候做出選擇了，你甚至可以選擇其他的產品，不過你要知道我們Goldmile-Infobiz帶給你的無限大的利益，也只有Goldmile-Infobiz能給你100%保證成功，Goldmile-Infobiz能讓你有個美好的前程，讓你以後在IT行業有更寬廣的道路可以走，高效率的工作在資訊技術領域。
有了最新詳細的題庫和答案，為您的Service-Cloud-Consultant考證考試做好充分的準備，我們將保證您在考試中取得成功。在購買前，您還可以下載我們提供的Service-Cloud-Consultant考證免費DEMO來試用，這是非常有效的學習資料。
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B
QUESTION NO: 2
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
APMG-International ISO-IEC-27001-Foundation - 我們都知道，在互聯網普及的時代，需要什麼資訊那是非常簡單的事情，不過缺乏的是品質及適用性的問題。 CheckPoint 156-561 - 您還可以在Goldmile-Infobiz網站下載免費的DEMO試用，這樣您就能檢驗我們產品的質量，絕對是您想要的！ Esri ESDP_2025 - 在真實的生命裏，每樁偉業都有信心開始，並由信心跨出第一步。 想早點成功嗎？早點拿到Salesforce Fortinet FCSS_SDW_AR-7.4認證考試的證書嗎？快點將Goldmile-Infobiz加入購物車吧。 Huawei H12-611_V2.0 - Salesforce的認證考試最近越來越受到大家的歡迎了。
Updated: May 28, 2022