而且，每天都忙於工作的你恐怕沒有那麼多時間來準備考試吧？那麼試一下Goldmile-Infobiz的Service-Cloud-Consultant題庫分享考古題吧。這個資料絕對可以讓你得到你想不到的成果。你想过怎么样才能更轻松地通过Salesforce的Service-Cloud-Consultant題庫分享认证考试吗？你发现诀窍了吗？如果你不知道怎么办的话，我来告诉你。 Goldmile-Infobiz的產品是對Salesforce Service-Cloud-Consultant題庫分享 認證考試提供針對性培訓的，能讓你短時間內補充大量的IT方面的專業知識，讓你為Salesforce Service-Cloud-Consultant題庫分享 認證考試做好充分的準備。現在Salesforce Service-Cloud-Consultant題庫分享 認證考試是很多IT人士參加的最想參加的認證考試之一，是IT人才認證的依據之一。 為什麼呢？有以下四個理由。
Salesforce Service Cloud Consultant Service-Cloud-Consultant 如果你考試失敗，Goldmile-Infobiz將全額退款給你。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B
QUESTION NO: 2
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
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Updated: May 28, 2022