一些IT認證證書可以幫助你在競爭激烈的IT行業裏步步高升。目前很熱門的Salesforce Service-Cloud-Consultant題庫最新資訊 認證證書就是其中之一。雖然通過Salesforce Service-Cloud-Consultant題庫最新資訊 認證考試不是很容易，但是還是有很多通過Salesforce Service-Cloud-Consultant題庫最新資訊 認證考試的辦法。 人生有太多的變數和未知的誘惑，所以我們趁年輕時要為自己打下堅實的基礎，你準備好了嗎？Goldmile-Infobiz Salesforce的Service-Cloud-Consultant題庫最新資訊考試培訓資料將是最好的培訓資料，它的效果將是你終生的伴侶，作為IT行業的你，你體會到緊迫感了嗎？選擇Goldmile-Infobiz，你將打開你的成功之門，裏面有最閃耀的光芒等得你去揮灑，加油！ 我們Goldmile-Infobiz網站始終致力於為廣大考生提供全部真實的 Salesforce的Service-Cloud-Consultant題庫最新資訊認證的考試培訓資料，Goldmile-Infobiz Salesforce的Service-Cloud-Consultant題庫最新資訊認證考試考古題軟體供應商授權的產品，覆蓋率廣，可以為你節省大量的時間和精力。
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
因此Salesforce Fortinet FCSS_NST_SE-7.6認證考試是一個很多IT專業人士關注的考試。 為了你能順利通過Adobe AD0-E409考試，趕緊去Goldmile-Infobiz的網站瞭解更多的資訊吧。 Goldmile-Infobiz提供的HRPA CHRP-KE認證考試的類比測試軟體和相關試題是對HRPA CHRP-KE的考試大綱做了針對性的分析而研究出來的，是絕對可以幫你通過你的第一次參加的HRPA CHRP-KE認證考試。 SAP C_ARP2P_2508 - 但是即使這個考試很難，報名參加考試的人也很多。 Salesforce Adobe AD0-E136 是個能對生活有改變的認證考試。
Updated: May 28, 2022