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Field-Service-Lightning-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?
A. Add all other Resources as Excluded Resources.
B. Add the Resource as a Required Resource.
C. Add the Resource as a Preferred Resource.
D. Add the Account as one of the Resource Skills.
Answer: C
QUESTION NO: 2
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the
Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
QUESTION NO: 3
answers
A. Create custom fields to capture that the Wrap UP Activities have been completed.
B. Create a Workflow to close the Milestone when the Wrap Up is complete.
C. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
D. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
E. Create a Process Builder to close the Milestone when the Wrap Up is complete.
Answer: A,B,D
3. Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
A. Knowledge Base on Cases.
B. Knowledge Base on Work Orders.
C. Attachments on Cases.
D. Custom Links on Work Orders.
Answer: B
QUESTION NO: 4
Universal Containers would like to engage Contractors and Customers directly in their Field
Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
A. Customer Communities Plus
B. Partner Communities
C. Chatter Customer Groups
D. Customer Communities
E. Chatter Files Connect
Answer: A,B,D
QUESTION NO: 5
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Average time to repair: The average time required to repair or install as asset.
B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
Answer: C
因此Salesforce Huawei H19-338-ENU認證考試是一個很多IT專業人士關注的考試。 因此，只要你好好學習這個考古題，通過Amazon AWS-Certified-Developer-Associate-KR考試就會非常容易。 Goldmile-Infobiz提供的Salesforce ADM-201認證考試的類比測試軟體和相關試題是對Salesforce ADM-201的考試大綱做了針對性的分析而研究出來的，是絕對可以幫你通過你的第一次參加的Salesforce ADM-201認證考試。 Amazon SCS-C02-KR - 這個考試的認證資格可以給你的工作帶來很多有益的幫助，也可以幫助你晉升。 Salesforce Microsoft AZ-104-KR 是個能對生活有改變的認證考試。
Updated: May 28, 2022