But in order to let the job position to improve spending some money to choose a good training institution to help you pass the exam is worthful. Goldmile-Infobiz's latest training material about Microsoft certification MB-230 Braindumps exam have 95% similarity with the real test. If you use Goldmile-Infobiz'straining program, you can 100% pass the exam. There are a lot of advantages about the online version of the MB-230 Braindumps exam questions from our company. For instance, the online version can support any electronic equipment and it is not limited to all electronic equipment. The material has the experience of more than 10 years of IT certification.
Microsoft Dynamics 365 MB-230 This is a site of great help to you.
For there are three versions of MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Braindumps learning materials and are not limited by the device. We can make you have a financial windfall. Goldmile-Infobiz's Microsoft Practical MB-230 Information exam training materials is virtually risk-free for you at the time of purchase.
Our company has dedicated ourselves to develop the MB-230 Braindumps latest practice dumps for all candidates to pass the exam easier, also has made great achievement after more than ten years' development. As the certification has been of great value, a right MB-230 Braindumps exam guide can be your strong forward momentum to help you pass the exam like a hot knife through butter. On the contrary, it might be time-consuming and tired to prepare for the MB-230 Braindumps exam without a specialist study material.
Microsoft MB-230 Braindumps - Just add it to your cart.
However, the appearance of our MB-230 Braindumps certification materials will solve your question and change your impression of MB-230 Braindumps certification exam. You will find it is easy to pass the MB-230 Braindumps certification exam. What’s more, contrary to most of the exam preparation materials available online, the MB-230 Braindumps certification materials of MB-230 Braindumps can be obtained at a reasonable price, and its quality and advantages exceed all similar products of our competitors. All our customers have successfully passed the exam. MB-230 Braindumps certification materials will enable you to obtain the actual certification within days, and will be the best choice for your time and money.
The intelligence and customizable MB-230 Braindumps training material will help you get the MB-230 Braindumps certification successfully. Goldmile-Infobiz gives you unlimited online access to MB-230 Braindumps certification practice tools.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Salesforce Plat-Admn-301 - In order to make all customers feel comfortable, our company will promise that we will offer the perfect and considerate service for all customers. Do you want to pass EXIN CDCS practice test in your first attempt with less time? Then you can try our latest training certification exam materials. What is more, there is no interminable cover charge for our HP HPE2-W12 practice materials priced with reasonable prices for your information. VMware 2V0-16.25 - We provide 24/7 customer service for all of you, please feel free to send us any questions about Microsoft exam test through email or online chat, and we will always try our best to keeping our customer satisfied. Databricks Databricks-Certified-Professional-Data-Engineer - You can check the quality and validity by them.
Updated: May 28, 2022