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MB-230 PDF DEMO:
QUESTION NO: 1 You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you configure? A. Private B. Business unit C. Personal D. Public Answer: A Explanation Section: Topic 3, Manage queues, entitlements, and SLAs References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2 You are a Dynamics 365 for Customer Service system administrator. You need to create service-level agreements (SLAs) to meet company requirements. What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer: Explanation References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3 You are a Dynamics 365 system administrator. Your customer service team must define goal metrics to track and measure all resolved cases. You need to create a goal metric with a rollup field. In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order. Answer: Explanation References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4 You are a Dynamics 365 for Customer Service administrator. You need to categorize activities and cases by using queues. How should you categorize each record? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer:
QUESTION NO: 5 You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed. You need to configure cases. What should you do? A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields. B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. C. Create a business rule. D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. Answer: B
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Updated: May 28, 2022
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MB-230 Reliable Exam Study Guide exam.
Microsoft Dynamics 365 MB-230 And you can pass the exam successfully.
Microsoft Dynamics 365 MB-230 Reliable Exam Study Guide - Microsoft Dynamics 365 Customer Service Functional Consultant If our Microsoft Dynamics 365 Customer Service Functional Consultant guide torrent can’t help you pass the exam, we will refund you in full. Goldmile-Infobiz will help you to find what you need in the exam and our dumps must help you to obtain Latest Test MB-230 Questions Answers certificate. Are you satisfied with your present job? Are you satisfied with what you are doing? Do you want to improve yourself? To master some useful skills is helpful to you.
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MB-230 PDF DEMO:
QUESTION NO: 1 You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you configure? A. Private B. Business unit C. Personal D. Public Answer: A Explanation Section: Topic 3, Manage queues, entitlements, and SLAs References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2 You are a Dynamics 365 for Customer Service system administrator. You need to create service-level agreements (SLAs) to meet company requirements. What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer: Explanation References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3 You are a Dynamics 365 system administrator. Your customer service team must define goal metrics to track and measure all resolved cases. You need to create a goal metric with a rollup field. In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order. Answer: Explanation References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4 You are a Dynamics 365 for Customer Service administrator. You need to categorize activities and cases by using queues. How should you categorize each record? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer:
QUESTION NO: 5 You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed. You need to configure cases. What should you do? A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields. B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. C. Create a business rule. D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. Answer: B
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Microsoft Dynamics 365 MB-230 And you can pass the exam successfully.
Microsoft Dynamics 365 MB-230 Reliable Exam Study Guide - Microsoft Dynamics 365 Customer Service Functional Consultant If our Microsoft Dynamics 365 Customer Service Functional Consultant guide torrent can’t help you pass the exam, we will refund you in full. Goldmile-Infobiz will help you to find what you need in the exam and our dumps must help you to obtain Latest Test MB-230 Questions Answers certificate. Are you satisfied with your present job? Are you satisfied with what you are doing? Do you want to improve yourself? To master some useful skills is helpful to you.
No one lose interest during using our MB-230 Reliable Exam Study Guide actual exam and become regular customers eventually. With free demos to take reference, as well as bountiful knowledge to practice, even every page is carefully arranged by our experts, our MB-230 Reliable Exam Study Guide exam materials are successful with high efficiency and high quality to navigate you throughout the process. If you pay attention to using our MB-230 Reliable Exam Study Guide practice engine, thing will be solved easily.
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It is our responsibility to relieve your pressure from preparation of MB-230 Reliable Exam Study Guide exam. To help you pass the MB-230 Reliable Exam Study Guide exam is our goal. The close to 100% passing rate of our dumps allow you to be rest assured in our products. Not all vendors dare to promise that if you fail the exam, we will give you a full refund. But our IT elite of Goldmile-Infobiz and our customers who are satisfied with our MB-230 Reliable Exam Study Guide exam software give us the confidence to make such promise.
Our MB-230 Reliable Exam Study Guide study tools not only provide all candidates with high pass rate study materials, but also provide them with good service. If you have some question or doubt about us or our products, you can contact us to solve it.
MB-230 PDF DEMO:
QUESTION NO: 1 You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you configure? A. Private B. Business unit C. Personal D. Public Answer: A Explanation Section: Topic 3, Manage queues, entitlements, and SLAs References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2 You are a Dynamics 365 for Customer Service system administrator. You need to create service-level agreements (SLAs) to meet company requirements. What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer: Explanation References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3 You are a Dynamics 365 system administrator. Your customer service team must define goal metrics to track and measure all resolved cases. You need to create a goal metric with a rollup field. In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order. Answer: Explanation References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4 You are a Dynamics 365 for Customer Service administrator. You need to categorize activities and cases by using queues. How should you categorize each record? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer:
QUESTION NO: 5 You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed. You need to configure cases. What should you do? A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields. B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. C. Create a business rule. D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. Answer: B
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