Plenty of concepts get mixed up together due to which student feel difficult to identify them. There is no similar misconception in MB-230 Exam dumps because we have made it more interactive for you. The candidates who are less skilled may feel difficult to understand the MB-230 Exam questions can take help from these braindumps. For most busy IT workers, MB-230 Exam dumps pdf is the best alternative to your time and money to secure the way of success in the IT filed. Our MB-230 Exam exam review contains the latest test questions and accurate answers along with the professional explanations. Under the instruction of our MB-230 Exam exam torrent, you can finish the preparing period in a very short time and even pass the exam successful, thus helping you save lot of time and energy and be more productive with our Microsoft Dynamics 365 Customer Service Functional Consultant prep torrent.
Microsoft Dynamics 365 MB-230 Also it is good for releasing pressure.
Full details on our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam test braindumps are available as follows. These are based on the Test MB-230 Simulator Exam content that covers the entire syllabus. The Test MB-230 Simulator practice test content is very easy and simple to understand.
And if you buy the value pack, you have all of the three versions, the price is quite preferential and you can enjoy all of the study experiences. This means you can study MB-230 Exam practice engine anytime and anyplace for the convenience these three versions bring. We have developed three versions of our MB-230 Exam exam questions.
Microsoft MB-230 Exam - You can browser our official websites.
During nearly ten years, our MB-230 Exam exam questions have met with warm reception and quick sale in the international market. Our MB-230 Exam study materials are not only as reasonable priced as other makers, but also they are distinctly superior in the many respects. With tens of thousands of our loyal customers supporting us all the way, we believe we will do a better job in this career. More and more candidates will be benefited from our excellent MB-230 Exam training guide!
The content of our MB-230 Exam learning guide is definitely the most abundant. Before you go to the exam, our MB-230 Exam exam questions can provide you with the simulating exam environment.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
CompTIA N10-009 - The last but not least we have professional groups providing guidance in terms of download and installment remotely. Our Microsoft MD-102 study materials will really be your friend and give you the help you need most. Most of the experts have been studying in the professional field for many years and have accumulated much experience in our ASIS PSP practice questions. The service tenet of our company and all the staff work mission is: through constant innovation and providing the best quality service, make the Microsoft MB-800 question guide become the best customers electronic test study materials. If you buy our Amazon SAP-C02-KR test prep you will pass the exam easily and successfully，and you will realize you dream to find an ideal job and earn a high income.
Updated: May 28, 2022