Instead of blindly studying relevant knowledge the exam demands, you can do some valuable questions. The efficient exam dumps is essential tool to prepare for MB-230 Guide test. Come on and purchase Goldmile-Infobiz Microsoft MB-230 Guide practice test dumps. Believe it or not, if you buy our study materials and take it seriously consideration, we can promise that you will easily get the certification that you have always dreamed of. We believe that you will never regret to buy and practice our MB-230 Guide latest question. We have to commend Goldmile-Infobiz exam dumps that can avoid detours and save time to help you sail through the exam with no mistakes.
Microsoft Dynamics 365 MB-230 I will recommend our study materials to you.
If you worry about your exam, our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Guide exam training dumps will guide you and make you well preparing，you will pass exam without any doubt. Time is the sole criterion for testing truth, similarly, passing rates are the only standard to test whether our Latest MB-230 Test Camp Pdf study materials are useful. Our pass rate of our Latest MB-230 Test Camp Pdf training prep is up to 98% to 100%, anyone who has used our Latest MB-230 Test Camp Pdf exam practice has passed the exam successfully.
We arrange the experts to check the update every day, if there is any update about the MB-230 Guide pdf vce, the latest information will be added into the MB-230 Guide exam dumps, and the useless questions will be remove of it to relief the stress for preparation. Al the effort our experts have done is to ensure the high quality of the MB-230 Guide study material. You will get your MB-230 Guide certification with little time and energy by the help of out dumps.
Microsoft MB-230 Guide - It means that it can support offline practicing.
Do you want to double your salary in a short time? Yes, it is not a dream. Our MB-230 Guide latest study guide can help you. IT field is becoming competitive; a Microsoft certification can help you do that. If you get a certification with our MB-230 Guide latest study guide, maybe your career will change. A useful certification will bring you much outstanding advantage when you apply for any jobs about Microsoft company or products. Just only dozens of money on MB-230 Guide latest study guide will assist you 100% pass exam and 24-hours worm aid service.
We believe that if you can learn about several advantages of MB-230 Guide preparation questions, I believe you have more understanding of the real questions and answers. You can download the trial versions of the MB-230 Guide exam questions for free.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Questions and answers from our Microsoft AZ-900 free download files are tested by our certified professionals and the accuracy of our questions are 100% guaranteed. We will contact the user to ensure that they fully understand the user's situation, including their own level, available learning time on IBM S2000-025 training questions. The efficiency and accuracy of our Amazon AWS-Developer-KR learning guide will not let you down. For security, you really need to choose an authoritative product like our ASQ CMQ-OE learning braindumps. Remember that each Amazon Data-Engineer-Associate exam preparation is built from a common certification foundation.Amazon Data-Engineer-Associate prepareation will provide the most excellent and simple method to pass your Amazon Data-Engineer-Associate Certification Exams on the first attempt.
Updated: May 28, 2022