If you buy our MB-230 Exam Simulator preparation questions, you can use our MB-230 Exam Simulator practice engine for study in anytime and anywhere. If you feel that you always suffer from procrastination and cannot make full use of your spare time, maybe our MB-230 Exam Simulator study materials can help you solve your problem. We are willing to recommend you to try the MB-230 Exam Simulator learning guide from our company. Stop hesitating. If you want to experience our exam dumps, hurry to click Goldmile-Infobiz to try our pdf real questions and answers. Elaborately designed and developed MB-230 Exam Simulator test guide as well as good learning support services are the key to assisting our customers to realize their dreams.
Microsoft Dynamics 365 MB-230 All in all, learning never stops!
In addition, the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Simulator exam guide function as a time-counter, and you can set fixed time to fulfill your task, so that promote your efficiency in real test. Few people can calm down and ask what they really want. You live so tired now.
Many people worry about buying electronic products on Internet, like our MB-230 Exam Simulator preparation quiz, we must emphasize that our MB-230 Exam Simulator simulating materials are absolutely safe without viruses, if there is any doubt about this after the pre-sale, we provide remote online guidance installation of our MB-230 Exam Simulator exam practice. It is worth noticing that some people who do not use professional anti-virus software will mistakenly report the virus.
Microsoft MB-230 Exam Simulator - For it also supports the offline practice.
Our MB-230 Exam Simulator test material can help you focus and learn effectively. You don't have to worry about not having a dedicated time to learn every day. You can learn our MB-230 Exam Simulator exam torrent in a piecemeal time, and you don't have to worry about the tedious and cumbersome learning content. We will simplify the complex concepts by adding diagrams and examples during your study. By choosing our MB-230 Exam Simulator test material, you will be able to use time more effectively than others and have the content of important information in the shortest time. Because our MB-230 Exam Simulator exam torrent is delivered with fewer questions but answer the most important information to allow you to study comprehensively, easily and efficiently. In the meantime, our service allows users to use more convenient and more in line with the user's operating habits, so you will not feel tired and enjoy your study.
To ensure a more comfortable experience for users of MB-230 Exam Simulator test material, we offer a thoughtful package. Not only do we offer free demo services before purchase, we also provide three learning modes for users.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
You can download the PDF version demo before you buy our CIPS L6M3 test guide, and briefly have a look at the content and understand the CIPS L6M3 exam meanwhile. CIPS L5M1 - Last but not least, our perfect customer service staff will provide users with the highest quality and satisfaction in the hours. Besides if you have any trouble coping with some technical and operational problems while using our Microsoft MB-500 exam torrent, please contact us immediately and our 24 hours online services will spare no effort to help you solve the problem in no time. Once users have any problems related to the Huawei H19-410_V1.0 learning questions, our staff will help solve them as soon as possible. In addition, you can freely download those HP HPE7-A08 learning materials for your consideration.
Updated: May 28, 2022