Goldmile-Infobiz is a very wonderful and effective platform to give chances to our worthy clients who want to achieve their expected scores and gain their MB-230 Sample Questions certifications. With our professional experts’ tireless efforts, our MB-230 Sample Questions exam guide is equipped with a simulated examination system with timing function, allowing you to examine your learning results at any time, keep checking for defects, and improve your strength. And you can be satisfied with our MB-230 Sample Questions learning guide. So MB-230 Sample Questions exam dumps are definitely valuable acquisitions. Wrong practice materials will upset your pace of review, which is undesirable. They are MB-230 Sample Questions exam torrent of versatility for providing not only the essential parts the exam test frequently but the new trendy question points.
Microsoft Dynamics 365 MB-230 People are engaged in modern society.
Microsoft Dynamics 365 MB-230 Sample Questions - Microsoft Dynamics 365 Customer Service Functional Consultant We do not charge extra service fees, but the service quality is high. One of the great advantages is that you will soon get a feedback after you finish the exercises. So you are able to adjust your learning plan of the MB-230 Latest Exam Pass4Sure guide test flexibly.
PDF Version is easy to read and print. So you can study anywhere, anytime. Some of our customers are white-collar workers with no time to waste, and need a Microsoft certification urgently to get their promotions, meanwhile the other customers might aim at improving their skills.
Microsoft MB-230 Sample Questions exam prep look forward to meeting you.
Our passing rate is 98%-100% and there is little possibility for you to fail in the exam. But if you are unfortunately to fail in the exam we will refund you in full immediately. Some people worry that if they buy our MB-230 Sample Questions exam questions they may fail in the exam and the procedure of the refund is complicated. But we guarantee to you if you fail in we will refund you in full immediately and the process is simple. If only you provide us the screenshot or the scanning copy of the MB-230 Sample Questions failure marks we will refund you immediately. If you have doubts or other questions please contact us by emails or contact the online customer service and we will reply you and solve your problem as quickly as we can. So feel relieved when you buy our MB-230 Sample Questions guide torrent.
We need to have more strength to get what we want, and MB-230 Sample Questions exam dumps may give you these things. After you use our study materials, you can get MB-230 Sample Questions certification, which will better show your ability, among many competitors, you will be very prominent.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Our Cisco 200-301-KR guide materials provide such a learning system where you can improve your study efficiency to a great extent. When you pass the Axis ANVE exam and get a certificate, you will find that you are a step closer to your dream. Up to now our HP HPE0-J81 practice materials account for 60 percent of market share in this line for their efficiency and accuracy when dealing with the exam. Our SAP C_ARCIG_2508 real exam try to ensure that every customer is satisfied, which can be embodied in the convenient and quick refund process. If you want to have an outline and brief understanding of our PMI PMP-KR preparation materials we offer free demos for your reference.
Updated: May 28, 2022