As we all know, the latest MB-230 Test Camp quiz prep has been widely spread since we entered into a new computer era. The cruelty of the competition reflects that those who are ambitious to keep a foothold in the job market desire to get the MB-230 Test Camp certification. It’s worth mentioning that our working staff considered as the world-class workforce, have been persisting in researching MB-230 Test Camp test prep for many years. Firstly we provide one-year service warranty for every buyer who purchased MB-230 Test Camp valid exam collection materials. Every buyer can share one year free updates and preparation assist. Our experts pass onto the exam candidate their know-how of coping with the exam by our MB-230 Test Camp training questions.
Microsoft Dynamics 365 MB-230 The knowledge you have learned is priceless.
We hope that our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Camp exam materials can light your life. To choose us is to choose success! It is an incredible opportunity among all candidates fighting for the desirable exam outcome to have our MB-230 Reliable Exam Objectives Pdf practice materials.
Our timer is placed on the upper right of the page. The countdown time will run until it is time to submit your exercises of the MB-230 Test Camp study materials. Also, it will remind you when the time is soon running out.
Microsoft MB-230 Test Camp - Goldmile-Infobiz exists for your success.
If you feel that you always suffer from procrastination and cannot make full use of your spare time, maybe our MB-230 Test Camp study materials can help you solve your problem. We are willing to recommend you to try the MB-230 Test Camp learning guide from our company. Our products are high quality and efficiency test tools for all people with three versions which satisfy all your needs. If you buy our MB-230 Test Camp preparation questions, you can use our MB-230 Test Camp practice engine for study in anytime and anywhere.
Stop hesitating. If you want to experience our exam dumps, hurry to click Goldmile-Infobiz to try our pdf real questions and answers.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Elaborately designed and developed Salesforce Agentforce-Specialist test guide as well as good learning support services are the key to assisting our customers to realize their dreams. The Open Group OGEA-101 - Here has professional knowledge, powerful exam dumps and quality service, which can let you master knowledge and skill with high speed and high efficiency. Under the guidance of our Microsoft MB-700 test braindumps, 20-30 hours’ preparation is enough to help you obtain the Microsoft certification, which means you can have more time to do your own business as well as keep a balance between a rest and taking exams. The Microsoft AZ-700-KR exam software designed by our Goldmile-Infobiz will help you master Microsoft AZ-700-KR exam skills. What’s more, you can have a visit of our website that provides you more detailed information about the SOCRA CCRP guide torrent.
Updated: May 28, 2022