So your personal effort is brilliant but insufficient to pass the Microsoft Dynamics 365 Customer Service Functional Consultant exam and our MB-230 Exam Actual Tests test guide can facilitate the process smoothly & successfully. Our Microsoft Dynamics 365 Customer Service Functional Consultant practice materials are successful by ensuring that what we delivered is valuable and in line with the syllabus of this exam. And our MB-230 Exam Actual Tests test guide benefit exam candidates by improving their ability of coping the exam in two ways, first one is their basic knowledge of it. Our {CertName} guide braindumps are the most popular products in the market now. Just buy our MB-230 Exam Actual Tests learning quiz, and you will get all you want. Last but not the least, they help our company develop brand image as well as help a great deal of exam candidates pass the exam with passing rate over 98 percent of our MB-230 Exam Actual Tests real exam materials.
Microsoft Dynamics 365 MB-230 We are absolutely responsible for you.
No matter what kind of learning method you like, you can find the best one for you at MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Actual Tests exam materials. All consumers who are interested in Reliable MB-230 Real Test Question guide materials can download our free trial database at any time by visiting our platform. During the trial process, you can learn about the three modes of Reliable MB-230 Real Test Question study quiz and whether the presentation and explanation of the topic in Reliable MB-230 Real Test Question preparation questions is consistent with what you want.
We guarantee that if you under the guidance of our MB-230 Exam Actual Tests study tool step by step you will pass the exam without a doubt and get a certificate. Our learning materials are carefully compiled over many years of practical effort and are adaptable to the needs of the exam. We firmly believe that you cannot be an exception.
Microsoft MB-230 Exam Actual Tests - Sharp tools make good work.
Add Goldmile-Infobiz's products to cart now! You will have 100% confidence to participate in the exam and disposably pass Microsoft certification MB-230 Exam Actual Tests exam. At last, you will not regret your choice.
when you buy our MB-230 Exam Actual Tests simulating exam, our website will use professional technology to encrypt the privacy of every user to prevent hackers from stealing. We believe that business can last only if we fully consider it for our customers, so we will never do anything that will damage our reputation.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
Microsoft DP-300 - Goldmile-Infobiz's providing training material is very close to the content of the formal examination. But our Microsoft DP-600 study materials have the high pass rate as 98% to 100%, so it is guarantee for you to pass. EMC D-SF-A-01 - We will provide one year free update service for those customers who choose Goldmile-Infobiz's products. If you also look forward to change your present boring life, maybe trying your best to have the ServiceNow CIS-HAM certification is a good choice for you. PRINCE2 P3O-Foundation - Our resources are constantly being revised and updated, with a close correlation.
Updated: May 28, 2022