Under coordinated synergy of all staff, our MB-230 Reliable Test Tutorial guide materials achieved to a higher level of perfection by keeping close attention with the trend of dynamic market. They eliminated stereotypical content from our MB-230 Reliable Test Tutorial practice materials. And if you download our MB-230 Reliable Test Tutorial study quiz this time, we will send free updates for you one year long since we promise that our customers can enjoy free updates for one year. If you have any questions about purchasing MB-230 Reliable Test Tutorial exam software, you can contact with our online support who will give you 24h online service. Your personal experience convinces all. So they can help you save time and cut down additional time to focus on the MB-230 Reliable Test Tutorial practice exam review only.
Microsoft Dynamics 365 MB-230 The customer is God.
Try the Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Reliable Test Tutorial free demo and assess the validity of our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Reliable Test Tutorial practice torrent. Contact us quickly. We are waiting for you.
It is the best choice to accelerate your career by getting qualified by MB-230 Reliable Test Tutorial certification. Goldmile-Infobiz provides the most updated and accurate MB-230 Reliable Test Tutorial study pdf for clearing your actual test. The quality of MB-230 Reliable Test Tutorial practice training torrent is checked by our professional experts.
Now, our Microsoft MB-230 Reliable Test Tutorial learning prep can meet your demands.
MB-230 Reliable Test Tutorial offers free demo for MB-230 Reliable Test Tutorial real test. You can check out the interface, question quality and usability of our MB-230 Reliable Test Tutorial practice exams before you decide to buy it. You can download our MB-230 Reliable Test Tutorial test engine and install it on your phone or other device, then if you are waiting for the bus or on the subway, you can take MB-230 Reliable Test Tutorial exam dumps out for study. The promotion is regular, so please hurry up to get the most cost-effective Microsoft prep exam dumps.
Then you don't have to spend extra time searching for information when you're facing other exams later, just choose us again. And if you buy our MB-230 Reliable Test Tutorial study guide, you will love it.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
It will just need to take one or two days to practice Microsoft Cisco 350-401 test questions and remember answers. And with high pass rate as 98% to 100%, you will be bound to pass the exam as long as you choose our Microsoft GH-200 praparation questions. Each question in Microsoft PL-400 pass guide is certified by our senior IT experts to improve candidates' ability and skills. What’s more, contrary to most of the exam preparation materials available online, the HP HPE0-J81 certification materials of HP HPE0-J81 can be obtained at a reasonable price, and its quality and advantages exceed all similar products of our competitors. In addition, you can set the time for each test practice of Salesforce Experience-Cloud-Consultant simulate test.
Updated: May 28, 2022