All exam candidates make overt progress after using our MB-230 Latest Real Test Answers quiz torrent. By devoting ourselves to providing high-quality practice materials to our customers all these years, we can guarantee all content are the essential part to practice and remember. Stop dithering and make up your mind at once, MB-230 Latest Real Test Answers test prep will not let you down. You really don't have time to hesitate. If you really want to improve your ability, you should quickly purchase our MB-230 Latest Real Test Answers study braindumps! Microsoft Dynamics 365 Customer Service Functional Consultant exam tests allow you to get rid of the troubles of reading textbooks in a rigid way, and help you to memorize important knowledge points as you practice.
Microsoft Dynamics 365 MB-230 It is all about efficiency and accuracy.
Our reliable MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Latest Real Test Answers question dumps are developed by our experts who have rich experience in the fields. All intricate points of our Reliable MB-230 Test Guide Files study guide will not be challenging anymore. They are harbingers of successful outcomes.
Secondly, our MB-230 Latest Real Test Answers exam questions will spare no effort to perfect after-sales services. Thirdly countless demonstration and customer feedback suggest that our Microsoft Dynamics 365 Customer Service Functional Consultant study question can help them get the certification as soon as possible, thus becoming the elite, getting a promotion and a raise and so forth. We will provide high quality assurance of MB-230 Latest Real Test Answers exam questions for our customers with dedication to ensure that we can develop a friendly and sustainable relationship.
Microsoft MB-230 Latest Real Test Answers - The free demo has three versions.
The high quality and high efficiency of MB-230 Latest Real Test Answers study guide make it stand out in the products of the same industry. Our MB-230 Latest Real Test Answers exam materials have always been considered for the users. If you choose our products, you will become a better self. MB-230 Latest Real Test Answers actual exam want to contribute to your brilliant future. With our MB-230 Latest Real Test Answers learning braindumps, you can not only get the certification but also learn a lot of the professional knowledge.
Where is a will, there is a way. And our MB-230 Latest Real Test Answers exam questions are the exact way which can help you pass the exam and get the certification with ease.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
We hope that the Pegasystems PEGACPDS25V1 learning braindumps you purchased are the best for you. Here our Huawei H13-921_V1.5 study materials are tailor-designed for you. Microsoft GH-300 - I know you must want to get a higher salary, but your strength must match your ambition! Palo Alto Networks XSIAM-Engineer - Goldmile-Infobiz has a huge IT industry elite team. Palo Alto Networks XSIAM-Engineer - There are so many of them that they make you believe that their product is what you are looking for.
Updated: May 28, 2022