Goldmile-Infobiz's providing training material is very close to the content of the formal examination. Through our short-term special training You can quickly grasp IT professional knowledge, and then have a good preparation for your exam. We promise that we will do our best to help you pass the Microsoft certification MB-230 New Test Guide Materials exam. If you don't pass, we won't earn you any money. This is what we should do for you as a responsible company. We will provide one year free update service for those customers who choose Goldmile-Infobiz's products.
Microsoft Dynamics 365 MB-230 We can help you to achieve your goals.
Microsoft Dynamics 365 MB-230 New Test Guide Materials - Microsoft Dynamics 365 Customer Service Functional Consultant Goldmile-Infobiz can not only achieve your dreams, but also provide you one year of free updates and after-sales service. Gorky once said that faith is a great emotion, a creative force. My dream is to become a top IT expert.
Perhaps you would spend less time and effort than the people who grasp fairly comprehensive expertise. The saying goes, all roads lead to Rome. Many people think that passing some difficult IT certification exams needs to be proficient in much of IT expertise and only these IT personnels who grasp the comprehensive IT knowledge would be able to enroll in the exam.
Microsoft MB-230 New Test Guide Materials - Third, the quality of the product.
The happiness from success is huge, so we hope that you can get the happiness after you pass MB-230 New Test Guide Materials exam certification with our developed software. Your success is the success of our Goldmile-Infobiz, and therefore, we will try our best to help you obtain MB-230 New Test Guide Materials exam certification. We will not only spare no efforts to design MB-230 New Test Guide Materials exam materials, but also try our best to be better in all after-sale service.
It is the industry leader in providing IT certification information. To selecte Goldmile-Infobiz is to choose success.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
There are quite a few candidates of HP HPE2-W12 certification exam have already started his career, and there are many examinees facing other challenges in life, so we provide candidates with the most efficient review method of HP HPE2-W12 exam. HITRUST CCSFP - If you buy Goldmile-Infobiz exam dumps, you will obtain free update for a year. CISI IFC exam simulations files can help you obtain an IT certification. SAP C-ARCIG-2508 - All Of IT staff knows it is very difficult to get IT certificate. Juniper JN0-460 - We are sure about "pass Guaranteed" & "Money Back Guaranteed" so that you can feel safe and worry-free on our website.
Updated: May 28, 2022