Goldmile-Infobiz's experienced expert team has developed effective training program a for Microsoft certification MB-230 Reliable Exam Questions Answers exam, which is very fit for candidates. Goldmile-Infobiz provide you the high quality product, which can let you do simulation test before the real Microsoft certification MB-230 Reliable Exam Questions Answers exam. So you can take a best preparation for the exam. We offer guaranteed success with MB-230 Reliable Exam Questions Answers dumps questions on the first attempt, and you will be able to pass the MB-230 Reliable Exam Questions Answers exam in short time. You can always consult our MB-230 Reliable Exam Questions Answers certified professional support if you are facing any problems. Please add Goldmile-Infobiz's training tool in your shopping cart now.
Microsoft Dynamics 365 MB-230 In every area, timing counts importantly.
To get the Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Reliable Exam Questions Answers exam certification is the goal of many IT people & Network professionals. Our experts check whether there is an update on the Microsoft Dynamics 365 Customer Service Functional Consultant exam questions every day, if an update system is sent to the customer automatically. If you have any question about our Test MB-230 Guide test guide, you can email or contact us online.
And don't worry about how to pass the test, Goldmile-Infobiz certification training will be with you. What is your dream? Don't you want to make a career? The answer must be ok. Then, you need to upgrade and develop yourself.
Microsoft MB-230 Reliable Exam Questions Answers - Quickly, you will become the millionaire.
MB-230 Reliable Exam Questions Answers Exam is just a piece of cake if you have prepared for the exam with the helpful of Goldmile-Infobiz's exceptional study material. If you are a novice, begin from MB-230 Reliable Exam Questions Answers study guide and revise your learning with the help of testing engine. MB-230 Reliable Exam Questions Answers Exam brain dumps are another superb offer of Goldmile-Infobiz that is particularly helpful for those who want to the point and the most relevant content to pass MB-230 Reliable Exam Questions Answers exam. With all these products, your success is assured with 100% money back guarantee.
What’s more, all computers you have installed our study materials can run normally. Our MB-230 Reliable Exam Questions Answers exam guide are cost-effective.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
ACMP Global CCMP - . The Juniper JN0-460 practice questions that are best for you will definitely make you feel more effective in less time. Microsoft SC-401 - You never know what you can get till you try. There is a lot of data to prove that our PMI PMP-KR practice guide has achieved great success. ACFE CFE-Investigation - We will tailor services to different individuals and help them take part in their aimed exams after only 20-30 hours practice and training.
Updated: May 28, 2022